Call Center Agent

4 weeks ago


Burlington, United States ALWS Solutions Full time

The Customer Care Associate position involves working in a dynamic, fast paced, high energy call center, and rewarding team environment focused on delivering a better customer experience. You will be responsible for ensuring each transaction is processed within customer specifications for company guidelines. As a Customer Care Associate, you must be eager to learn, be respectful, honest & humble, and embrace challenges.
- Schedule: 10:30-7pm EST
- 3 weeks of training Monday-Wed onsite 8am-5pm EST
- Contract to hire role
- Average 45 call each day
- Order inquiries - order placement, pricing for lap equipment, supplies and materials for hospitals and research facilities, giving quotes, etc.

**Responsibilities**:

- Resolve requests and inquiries related to orders, shipments or other customer-related matters and accurately document.
- Ensure documentation adheres to ISO certifications and is able to withstand Customer-Service related audits when called upon.
- Investigate and record lost or damaged orders, complaints, credit and/or rebill requests.
- Act as a role model of company’s values and best-in-class business practices

**Skills & Qualifications**:

- Ability to communicate with others
- Provide tracking info to customers
- Have computer knowledge
- SAP knowledge is a plus, will train
- Will utilize UPS and FedEx for shipping
- Bilingual is a plus
- HS Diploma or GED

**Job Types**: Full-time, Contract

Pay: $21.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Application Question(s):

- Do you have experience of utilize UPS and FedEx for shipping
- Are you Bilingual in Spanish?

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Shipping & receiving: 1 year (preferred)
- Customer service: 1 year (preferred)
- SAP: 1 year (preferred)

**Language**:

- Spanish (preferred)

Work Location: In person


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