Call Center Specialist

3 weeks ago

Burlington, United States Collabera Full time
Job DescriptionJob DescriptionTitle: Call Center SpecialistLocation: Burlington, MA - 01803Duration: 7 - 12 months
payrange: $18 - $21/hrJob Description:
  • Training: 3 weeks of training Monday - Wed onsite 8am - 5pm EST
  • Aferwards Schedule: 10:30am - 7pm EST
  • Average 45 calls each day
  • Order inquiries - order placement, pricing for lap equipment, supplies and materials for hospitals and research facilities, giving quotes, etc
  • Ability to communicate with others
  • Provide tracking info to customers
  • Have computer knowledge
  • SAP knowledge is a plus, will train
  • Will utilize UPS and FedEx for shipping
  • Bilingual is a plus
  • HS Diploma or GED
  • Interviews will be virtual
Job Details:
  • The Customer Care Associate position involves working in a dynamic, fast paced, high energy call center, and rewarding team environment focused on delivering a better customer experience.
  • You will be responsible for ensuring each transaction is processed within customer specifications for Company's guidelines.
  • As a Customer Care Associate, you must be eager to learn, be respectful, honest & humble, and embrace challenges.
Job Responsibilities:
  • Resolve requests and inquiries related to orders, shipments or other customer-related matters and accurately document.
  • Ensure documentation adheres to ISO certifications and is able to withstand Customer-Service related audits when called upon.
  • Enter internal and external customer orders and quotations received via inbound calls, email and website inquiries.
  • Investigate and record lost or damaged orders, complaints, credit and/or rebill requests.
  • Act as a role model of Millipore’s values and best-in-class business practices


If interested kindly share your resume at Jigyasa.issar@collabera..comCompany DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

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