Cleared Technical Support Specialist

1 day ago


Amarillo, United States Insight Global Full time

Location: Amarillo, TX

Duration: 1 yr Contract with ongoing extensions

Required Skills & Experience

*Government Clearance required to start*

- Q Clearance Required; or DoD Top Secret to expedite the process of getting a DOE Q clearance

- 2 years' experience in Technical Support & associate's degree

- Experience working with Active Directory ticketing system

- Experience troubleshooting IT software and hardware issues

- Ability to support VIP customers via phone, email, chat, remote sessions, or in person on the site with IT issues

- Experience with identifying possible cause of system performance and mitigation of issues or escalation as needed

- Great customer service

- Experience with query and documentation of IT incidents

Job Description

Working onsite at the Pantex Plant as a Technical Support Specialist supporting one of Insight Global's DOE (Department of Energy) clients.



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