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IT Support Specialist

4 months ago

Columbia, United States Rohde & Schwarz Full time

We are looking for a highly motivated IT Support Specialist to join our Americas Information Technology (IT) team and the Global ServiceDesk team. The position will be based out of Columbia, MD and will deliver Level 1 support for Rohde and Schwarz users worldwide. This position offers a fantastic growth and learning opportunity to be part of a dynamic and growing global team that supports Rohde and Schwarz user community worldwide. Your tasks Serving as primary end user support for all offices across the US and Canada. Providing technical support to employees by responding to Trouble Tickets, emails, chats, and phone calls relating to hardware/software issues. Performing software/hardware installations, configuration changes and upgrades. Installing and configuring new workstations as per corporate global standards. Troubleshooting user problems in Windows, MS Office, MS 365, MS Teams, SharePoint and other applications. Troubleshooting user problems with iPhone hardware, IOS, MDM, MS 365 and other apps. Providing support for onsite and remote users. Assigning tickets to relevant support queues and ensuring timely resolution of incidents and requests from regional users Maintaining an up-to-date inventory of hardware and software for corporate office and satellite offices. Interface with vendors for problem solution and warranty. Working off-hours occasionally as work demands. Your qualifications Technical degree in Engineering / Computer Science /Information Systems or equivalent work experience. Experience in working with desktops, laptops, and iOS devices and resolving user-related issues. Experience with troubleshooting Microsoft Networking and Windows OS, MAC OS, MS Office, MS 365, MS Teams, SharePoint, Anti-Virus, e-mail and Internet Browsers. Experience working on a ticketing system on Incident and Request modules (preferably ServiceNow). Strong customer service and interpersonal skills. Excellent presentation/communication skills - both written and spoken. Full proficiency in English. A+ or MCP certification will be preferred. 2+ years' experience demonstrating technical expertise. Experience working as part of an IT Service Desk team supporting global locations or multiple locations in the USA. Demonstrated experience supporting and fostering customer relationships and support escalation. To be considered, candidates must have US citizenship or permanent work authorization.