IT Helpdesk Technician II

1 month ago

Scottsdale, United States Mark-Taylor Residential Full time

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.

We are proud to be recognized as Ranking Arizona's #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

As our portfolio continues to grow, so does our Corporate Team We are hiring a IT Helpdesk Technician II to join our IT Team. Our corporate office is located in McCormick Ranch neighborhood of Scottsdale, AZ.

As an IT Helpdesk Technician II, you will provide technical support of our IT systems to our portfolio of communities and our corporate office. As the IT Helpdesk Technician II, you will serve as the first-line of technical support to end-users by documenting issues and resolutions.

You're Excited About This Role Because You Will:

  • Provide first-line technical support to end-users via phone, email, and in-person.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Maintain and support computer systems, printers, and other peripheral devices.
  • Assist in the setup and configuration of new equipment, including computers, mobile devices, and software applications.
  • Document issues and resolutions using our ticketing system to ensure accurate records and knowledge sharing.
  • Conduct routine maintenance and updates to ensure systems are running optimally.
  • Educate and train staff on IT policies, best practices, and new technologies.
  • Collaborate with the IT team to identify and implement improvements to our technology infrastructure.
  • Configure and maintain UniFi Ubiquiti network stack for our properties.
  • Administer and manage Microsoft 365 environment, including user accounts, email, and collaboration tools.
We're Excited to Meet You Ideally, You Will Bring:
  • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
  • Proven experience as a Helpdesk Technician or in a similar role.
  • Strong knowledge of Windows and macOS operating systems.
  • Proficiency with Microsoft Office Suite, email clients, and remote desktop applications.
  • Familiarity with basic networking concepts and troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • Experience in a Managed Service Provider (MSP) environment or property management industry is a plus.
  • Experience with VSAX for Remote Monitoring and Management (RMM) and Autotask for ticketing systems is highly desirable.
  • Experience with configuring UniFi Ubiquiti network stack is preferred.
  • Experience with Microsoft 365 administration is preferred.
Why You'll Love Working at Mark-Taylor:
  • Opportunities for career growth
  • Employee referral program
  • Paid time off, paid sick time, paid holidays, paid volunteer time
  • Medical, dental, vision benefits, including paid parental leave
  • 401k with company match
  • Employee appreciation events
  • MT Wellness program with optional Gympass membership
  • Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.

The starting salary for IT Helpdesk Technician II is $60,000 commensurate with experience.

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