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Desktop Support Engineer I

2 months ago

Boston, United States Bracebridge Capital Full time

Bracebridge Capital, LLC is a leading hedge fund manager with approximately $12 billion of net assets under management. The firm pursues investment strategies primarily within the global fixed income markets with the objectives of capital preservation and absolute return without significant correlation to equity, interest rate and foreign exchange markets. Established in 1994, Bracebridge manages private investment funds that serve endowments, foundations, pension funds and other institutional and high-net-worth investors.

Approximately 150 employees operate from our office located in Boston's historic Back Bay. The entrepreneurial and collaborative culture at Bracebridge rewards and supports motivated, dedicated, enthusiastic and intellectually curious individuals. We believe our firm's greatest asset is the people who work here.

Bracebridge seeks qualified candidates for our Desktop Support Engineer position who have a passion for technology, professional demeanor, solid communication skills and a desire to learn. The Desktop Support Engineer will join Bracebridge's information technology group to work on and support our production environment, consisting of user systems, servers, storage/data environments, and virtualization. The infrastructure consists of two datacenters and an office location that provide fault tolerance and resiliency for the critical operations of the firm.

Responsibilities:

  • Provide daily operational technology support to users including physical and virtual desktop computers, servers, mobile devices and applications
  • Install, configure and deploy desktop and server systems
  • Troubleshoot technology issues from the operating system through applications
  • Document instructions for various technology tasks and troubleshooting steps
  • Execute, create and evolve standardized technology solutions and operating procedures
  • Collaborate with team members on projects and tasks
  • Occasional night or weekend work for items that must occur outside of production hours
  • Occasional travel to datacenters in Boston, MA and Marlborough, MA, or executives' homes
Qualifications:
  • One or more years of IT support experience preferred
  • Professional certifications like CompTIA A+ desired
  • Experience installing, configuring, managing and troubleshooting:
    • Windows desktop and server operating systems
    • Desktop applications including Microsoft Office with add-ins, web browsers, development tools and libraries
  • Experience with operational processes including ticketing, deployment workflows, process validation, daily tasks
  • Experience writing documentation to capture process and technology details for repeatable and deterministic high-quality results
  • Experience assembling computer systems, replacing/updating peripherals and connections
  • Ability to recognize and differentiate between various interface types, including audio/video, peripheral and network interfaces
  • Understanding of IP networking and basic network configuration for PCs
  • Understanding of Active Directory, including domain computer configuration and user configuration, security groups and distribution groups
  • Exposure to VMWare and/or Citrix environments
  • Exposure to Microsoft Exchange and Office 365 environments including basic user email configuration, and mail processing rules
  • Exposure to mobile devices including iPhone and Android
  • Exposure to financial applications including Bloomberg and Reuters
  • Ability to move and set up physical systems including computers, monitors, servers and other devices
  • Flexible work hours to meet team needs

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