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Desktop Support Engineer
1 month ago
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
EEO Statement & AccommodationsCognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.
Role: Desktop Support EngineerLocation: Boston, MA
Roles & Responsibilities :- Excellent interpersonal skills with very good written & spoken English. Solid understanding in the desktop support area servicing across VDI, Laptops and desktops. Skilled with Windows 10, WebEx, O365, Office issues, basic application. solving, etc. Work experience in a financial organization preferred.
- Manage the agreed SLA/KPI's for the overall engagement of desk side support. Handle the dispatch engineers across various locations. Provide leadership to the team on the floor and be able to perform their yearly performance evaluations. Be the partner concern point for the team and resolve issues or provide vital mentorship. Help handle the client's CMDB for the laptops, desktops and other peripherals.
- Help the team follow the standard methodologies and introduce new insights/process to provide relevant service improvements. Strong Service Management (ITIL) knowledge – preferably in ServiceNow environment. Ability to identify tasks which can be left-shifted, automated or eliminated at the root and implement the planned actions. Establish rapport with the client team to help them take the right solution and path.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Disclaimer The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.
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