E-Commerce Sales Specialist

3 weeks ago

Cincinnati, United States Tire Discounters Full time
Job Description

Ready to step behind the wheel to develop and execute marketing plans for one of the most innovative and high-growth companies in the US, in one of the most innovative industries, Automotive Service

Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 45years ago, we have been raising the bar in the tire and automotive service business. As the country’s largest family-owned and operated automotive service provider, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service. Now with new products and services needed to maintain modern vehicles, Tire Discounters and its many other brands like Chip’s Auto Glass and Butler Tires and Wheels are growing and expanding like wildfire.

Over 2000 strong, our team members are the best in the business, a true employer of choice. We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and more

The eCommerce Sales Specialist position serves as the customer service sales representative for wheels, tires, and accessories across 3rd party platforms (e.g. eBay, Amazon, Walmart, Shopify, etc.). The position is to handle sales and customer communication for ecommerce markets. This role is also responsible for communications related to wheel and accessory sales within all regions.

ESSENTIAL FUNCTIONS:

  • Serve as the customer service sales representative for wheels, tires, and accessories across 3rd party platforms (e.g., eBay, Amazon, Walmart, Shopify, etc.). Identify opportunities to help increase BWT sales via the various eCommerce platforms.
  • Measure, monitor, and maintain key performance indicators used by 3rd party selling marketplaces to ensure a positive selling and buying experience, as well as monitor sales channel health and fight all claims/chargebacks. Highlight issues/trends and escalate to manager, as appropriate.
  • Monitor Etail for listing errors/issues related to products impacting the customer and sales experience.
  • Partner with various 3rd party platforms to improve listings to achieve top rated seller (e.g., Walmart BOW eBay store, Amazon, etc.)
  • Perform customer service activities by assisting eCommerce customers via phone call and email to include handling claims, customer questions/inquiries and concerns.
  • Process orders to include entry, tracking and updating in multiple 3rd party platforms. Complete all returns and supply return labels for customers to assist with their experience with Performance Discounters.
  • Monitor shipments and store transfers to support the delivery of an outstanding customer experience.
Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Customer-centric with strong customer service skills
  • Demonstrated customer sales and support success
  • Acute multi-tasker and ability to project calm under duress
  • Excellent communication and organizational skills
  • Basic math and analytical skills
  • Ability to operate Computer, Microsoft Office concentrating in Outlook, and Excel
EDUCATION AND WORK EXPERIENCE:
  • High School Diploma
  • Minimum of 1-year experience in a customer service role
  • E-commerce role is beneficial, but not required
  • Automotive tire and wheel knowledge, beneficial but not required
PHYSICAL DEMANDS:
  • Operates in both office setting, and within our retail operations.
  • Routinely uses standard office equipment such as computers and phones.
  • Walking, standing, sitting, listening, and talking on a wide variety and continual basis.
  • Required to stand, walk, use hands, and fingers, handle and/or feel; lift/carry up to 25 pounds, and reach with hands and arms.
  • Availability to work Monday thru Friday 8:00am to 5:00pm and rotating Saturday's 8:00am to 12:00pm.

  • E-Commerce Sales Specialist

    3 weeks ago

    Cincinnati, United States Tire Discounters Full time

    Job DescriptionReady to step behind the wheel to develop and execute marketing plans for one of the most innovative and high-growth companies in the US, in one of the most innovative industries, Automotive Service! Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 45years ago, we have been raising the bar in the tire and...

  • e-COMMERCE SUPERVISOR D-8

    3 weeks ago

    Cincinnati, United States Kroger Full time

    Manage the overall day-to-day operations of the store s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. - Ensure that the store...

  • Sr. Marketplace Advertising Manager

    2 days ago

    Cincinnati, United States HINGE COMMERCE Full time

    About Hinge CommerceHinge is a full-service E-Commerce Marketplace sales and marketing team based in Cincinnati, Ohio. Hinge is adept at helping mid-size to large global brands establish, manage, and grow their business on Amazon and other marketplaces. Hinge acts as an extension of our client’s team, working in tandem to analyze products, categories,...

  • eCommerce Marketing Specialist

    3 weeks ago

    Cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking an eCommerce Marketing Specialist for an end client requirement. The client is looking for a highly qualified and motivated Amazon expert and marketing specialist. Your job will be to expand brand awareness and grow sales for the Company’s various Amazon channels. To succeed in this role, you should have a genuine...

  • eCommerce Marketing Specialist

    2 months ago

    Cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking an eCommerce Marketing Specialist for an end client requirement. The client is looking for a highly qualified and motivated Amazon expert and marketing specialist. Your job will be to expand brand awareness and grow sales for the Companys various Amazon channels. To succeed in this role, you should have a genuine interest...

  • eCommerce Marketing Specialist

    2 months ago

    Cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking an eCommerce Marketing Specialist for an end client requirement. The client is looking for a highly qualified and motivated Amazon expert and marketing specialist. Your job will be to expand brand awareness and grow sales for the Company’s various Amazon channels. To succeed in this role, you should have a genuine...

  • Sales Specialist

    1 month ago

    Cincinnati, United States Tire Discounters Full time

    Job DescriptionReady to step behind the wheel to develop and execute marketing plans for one of the most innovative and high-growth companies in the US, in one of the most innovative industries, Automotive Service! Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 45years ago, we have been raising the bar in the tire and...

  • Multimedia Specialist

    1 month ago

    Cincinnati, United States FRY Fastening Full time

    Job DescriptionJob DescriptionAs our full-time Multimedia Specialist, you’ll support the marketing and e-commerce department of FRY Fastening Systems, primarily serving the Nail Gun Depot website division in Cincinnati, OH. In this role, our candidate will take complete ownership of our corporate video production and visual design program. Primary...

  • Multimedia Specialist

    2 weeks ago

    Cincinnati, United States FRY Fastening Full time

    Job DescriptionJob DescriptionAs our full-time Multimedia Specialist, you’ll support the marketing and e-commerce department of FRY Fastening Systems, primarily serving the Nail Gun Depot website division in Cincinnati, OH. In this role, our candidate will take complete ownership of our corporate video production and visual design program. Primary...

  • Sales Account Manager

    1 month ago

    Cincinnati, United States True Commerce Full time

    Our Sales Team is growing and creating new opportunities! The Sales Account Manager role focuses on retaining and growing the assigned customer base. If you have a genuine desire to care for customers and want to join an organization with UNLIMITED EARNING POTENTIAL, a path for growth, and build relationships with TrueCommerce's existing clients - this is...

  • Sales Account Manager

    4 weeks ago

    Cincinnati, United States True Commerce Full time

    Our Sales Team is growing and creating new opportunities! The Sales Account Manager role focuses on retaining and growing the assigned customer base. If you have a genuine desire to care for customers and want to join an organization with UNLIMITED EARNING POTENTIAL, a path for growth, and build relationships with TrueCommerce's existing clients - this is...

  • E-Billing Specialist

    4 weeks ago

    Cincinnati, United States Frost Brown Todd LLP Full time

    Job DescriptionJob DescriptionFrost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in seventeen markets, is currently seeking a full-time E-Billing Assistant to join our firm. Job Responsibilities Include:Working with attorneys, legal practice assistants, and clients for e-billing setup, rate management and accrual...

  • Senior Account Executive

    3 weeks ago

    Cincinnati, United States Mars United Commerce Full time

    Mars United Commerce Powered by Marilyn is a global commerce company that delivers all the solutions clients need to grow their business today and tomorrow. Founded by the late Marilyn Barnett, we’ve become global leaders in four key commerce disciplines – Strategy & Analytics, Digital Commerce, Content & Experiences, and Retail Consultancy – that...

  • Senior Account Executive

    4 weeks ago

    Cincinnati, United States Mars United Commerce Full time

    Mars United Commerce Powered by Marilyn is a global commerce company that delivers all the solutions clients need to grow their business today and tomorrow. Founded by the late Marilyn Barnett, we’ve become global leaders in four key commerce disciplines – Strategy & Analytics, Digital Commerce, Content & Experiences, and Retail Consultancy – that...

  • Senior Account Executive

    4 weeks ago

    Cincinnati, Ohio, United States Mars United Commerce Full time

    Mars United Commerce Powered by Marilyn is a global commerce company that delivers all the solutions clients need to grow their business today and tomorrow. Founded by the late Marilyn Barnett, we've become global leaders in four key commerce disciplines – Strategy & Analytics, Digital Commerce, Content & Experiences, and Retail Consultancy – that...

  • Senior Account Executive

    4 weeks ago

    Cincinnati, Ohio, United States Mars United Commerce Full time

    Mars United Commerce Powered by Marilyn is a global commerce company that delivers all the solutions clients need to grow their business today and tomorrow. Founded by the late Marilyn Barnett, we've become global leaders in four key commerce disciplines – Strategy & Analytics, Digital Commerce, Content & Experiences, and Retail Consultancy – that...

  • Sales and Marketing Specialist

    3 weeks ago

    Cincinnati, United States WHC World Wide LLC Full time

    Become part of the Transportation Revolution! zTrip is a dynamic and growing Taxi Transportation company. We are currently seeking a highly motivated and results-driven Sales and Marketing Specialist to join our team and contribute to our continued success. Job Description: As a Sales and Marketing Specialist, you will be responsible for leading our sales...

  • Sales Specialist

    1 month ago

    Cincinnati, United States Keidel Supply Full time

    Job DescriptionJob DescriptionKeidel Supply Company has an immediate opening for an Appliance Sales Specialist in our Showroom. Energetic, enthusiastic and results driven, our Sales Specialists are the front-line business drivers in Keidel Supply’s retail showroom. The Specialist is educated in Keidel’s services and the company itself. Above all, our...

  • Sales Specialist

    4 weeks ago

    Cincinnati, United States Keidel Supply Full time

    Job DescriptionJob DescriptionKeidel Supply Company has an immediate opening for an Appliance Sales Specialist in our Showroom. Energetic, enthusiastic and results driven, our Sales Specialists are the front-line business drivers in Keidel Supply’s retail showroom. The Specialist is educated in Keidel’s services and the company itself. Above all, our...

  • Sales Specialist

    7 days ago

    Cincinnati, United States Keidel Supply Full time

    Job DescriptionJob DescriptionKeidel Supply Company has an immediate opening for an Appliance Sales Specialist in our Showroom. Energetic, enthusiastic and results driven, our Sales Specialists are the front-line business drivers in Keidel Supply’s retail showroom. The Specialist is educated in Keidel’s services and the company itself. Above all, our...