Software Quality Assurance Analyst II

2 weeks ago

Scottsdale, United States Open Network Exchange Full time

Job Type

Full-time

Description

Summary/Objective

The Software Quality Assurance Analyst II is responsible for software quality testing during the lifecycle of new and improved software releases. The analyst is also responsible for testing, tracking, validating and monitoring software functionality and system performance to guarantee the end product meets the highest standards for all end users.

Key Responsibilities

  • Performs functional testing on DEV, UAT and PROD environments as deployments are released
  • Focus on other internal system integration including but not limited to CXONE, HubSpot, credit card processing systems and Salesforce
  • Reviews and analyzes requirements specifications to understand the scope, requirements, and intended functionality of the software product.
  • Identifies appropriate parameters, functions, and data to test and validate integrated systems. Parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.
  • Focuses on reusable product test cases for Quality Assurance Testing
  • Makes use of diagnostic tools provided by the development team to understand and troubleshoot the products
  • Conducts testing to ensure products perform according to user requirements and within established guidelines.
  • When a product does not perform within specifications, report defects to programmers while identifying and recommending solutions, improvements, and updates.
  • Performs diagnosis of software issues while testing and supporting products in production environment
  • Identifies, logs, and recreates errors while reporting bugs, and defects.
  • Validates and communicates successful deployment of Software enhancements and product roll out
  • Communicates with internal SME's regarding integrated systems behavior and concerns
  • Creates JIRA Tickets for activities and bugs
  • Supports Product Support Personnel in workable processes, changes and advancement
  • Other duties as assigned
Requirements
  • Bachelor's degree in computer science, information technology, or a related field (preferred)
  • 2 - 4 years of Quality Assurance or Product Troubleshooting
  • 2 - 4 years of Travel Industry experience
  • Working knowledge of quality system requirements
  • Proven success in creating effective application testing plans
  • Extensive knowledge of software and database testing including designing and manipulating test data, and error
  • Ability to create test plans and user test cases form specifications or verbal communications
  • Ability to serve as a liaison with developers, project managers and customer support
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Proficient with Microsoft Office Suite or related software
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
About ONE

Welcome to ONE While we're headquartered in sunny Arizona, we've always got travel on our minds. We're in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world's most respected brands in the travel, finance, entertainment, technology, education and retail industries, we're a leader in the loyalty travel solutions space.

Join us and get ready to grow with us Our passionate and talented team members encourage a collaborative work environment where ideas and innovation have no limit. We're always looking for awesome new people to come aboard We hope to welcome you to the team soon

What We Offer
  • Exclusive Team Member Travel Discounts
  • Affordable Medical Insurance
  • 100% Employer Paid Dental and Vision Insurance
  • HSA with Company Contribution
  • FSA
  • 401(k)
  • Basic and Voluntary Life & AD&D
  • Pet Insurance
  • Covered Parking
  • Amazing Culture

ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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