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CRM Administrator
4 weeks ago
Location: Brooklyn, New York
Who we are:
PBS Facility Service is a leading provider of comprehensive facility management solutions, dedicated to delivering efficient and high-quality service to our clients. Our offerings include janitorial, maintenance, concierge, and security services, ensuring excellence in every detail.
About the role:
We are seeking a detail-oriented and proactive CRM Administrator & IT Support Specialist to join our team in Brooklyn, New York. This in-office position combines CRM system management with IT support responsibilities, making it ideal for candidates with a diverse technical skill set and a passion for optimizing business processes.
What you will do:
CRM Administration (60%):
- Configure and maintain our CRM system, including user management, data structures, and custom workflows.
- Develop and manage custom reports, dashboards, and analytics to drive business insights.
- Ensure data integrity and maintain high-quality standards within the CRM database.
- Provide user training and support for CRM functionality.
- Implement and optimize CRM processes to enhance efficiency and user adoption.
- Collaborate with various departments to understand and implement business requirements.
MDM (Mobile Device Management) (20%):
- Implement and manage MDM solutions to secure and control mobile devices.
- Configure device policies, distribute applications, and monitor device compliance.
- Troubleshoot MDM-related issues and provide support to end-users.
- Stay updated on mobile security best practices and implement necessary updates.
General IT Support (20%):
- Provide first-line technical support for various IT issues across the organization.
- Troubleshoot hardware, software, and network problems.
- Assist with basic system administration tasks.
- Support the implementation and maintenance of IT security measures.
- Contribute to IT documentation and knowledge base development.
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 3+ years of experience in CRM administration (preferably with Salesforce, Microsoft Dynamics, or similar platforms)
- Proven experience in MDM implementation and management
- Proficiency in CRM system administration and customization
- Strong knowledge of IT support principles and practices
- Understanding of database concepts and data management principles
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