IT Customer Support Specialist

2 weeks ago


Fort Payne, United States Huntsville Hospital Health System Full time
Overview

Performs general tasks related to support of Network Services customers at DRMC and CMC. Works from specifications to develop or modify installation, implementation and maintenance of personal computer hardware, software and local area networks (LAN). Provides ongoing support to personal computers, printers, scanners and other AS400 peripheral devices under general supervision. Assists end users with questions, problems and simple applications. Competent to work on most phases of personal computing, including general hardware and software maintenance. Analyzes and evaluates personal computing technologies and advises users and management upon request. Conducts research and self-directed study on Local Area Network technologies.

Qualifications

Education: Specialized knowledge of Computer Science, math or related field typically obtained through two years formal education in college or technical school. In lieu of above formal education, one year experience as a Customer Support Specialist or minimum of two years experience in PC attached hardware and software support. Associates degree preferred.

Experience: One year experience working with PC and LAN systems.

About Us

DeKalb Regional Medical Center celebrated its 35th anniversary in October 2021. Throughout its history, the team of healthcare providers here have been proud to serve the people of Fort Payne, Alabama.

Today, DeKalb Regional is 134-beds and offers comprehensive services including cardiac catheterization, geriatric psychiatric services, women's and children's services, bariatric services, orthopedics services, and many more. DeKalb Regional and its physicians serve patients from throughout Northeast Alabama and Western Georgia.

DeKalb Regional is committed to providing quality care close to home. The hospital is accredited by The Joint Commission and the American College of Cardiology as a Primary Stroke Center and Chest Pain Center. It was also awarded the 2023 Get with the Guidelines Rural Stroke Bronze Quality Award from the American Heart Association. In fall of 2023, DeKalb Regional was one of seven hospitals in Alabama to receive an "A" grade from The Leapfrog Group.

DeKalb Regional Medical Center has 500 employees and more than 100 members of the medical staff.

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