Customer Support Specialist

3 weeks ago


Fort Gordon, Georgia, United States TEKsystems Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at TEKsystems.

Salary Range:$60,000 - $80,000 per year

Key Responsibilities

As a Customer Support Specialist, you will be responsible for providing top-notch support to customers with hardware, software, and application issues.

Main Tasks:

  • Provide first contact and incident resolution to customers via telephone or electronically submitted requests.
  • Offer polite and friendly customer service, ensuring a positive experience for every interaction.
  • Efficiently escalate incidents to higher tiers when required, utilizing your analytical skills to resolve complex issues.
  • Document incident status and solutions in incident database tools, maintaining accurate records for future reference.
  • Possess current working knowledge of computers, printers, laptops, and common Windows applications, staying up-to-date with the latest technologies.
  • Work through various types of Tier II issues with telephone assistance, providing expert guidance to customers.
  • Contribute to a customer self-help capability by offering answers to Frequently Asked Questions or solutions to common problems.
Requirements

To succeed in this role, you must have:

  • An Active TS/SCI clearance (verified in JPAS).
  • Active Sec+ certifications (with a willingness to obtain MD100 within the first 6 months of the contract).
  • Relevant service desk/phone support experience, including Win10 troubleshooting expertise.
Benefits

At TEKsystems, we offer a range of benefits to support your career growth and well-being, including:

  • A competitive salary range of $60,000 - $80,000 per year.
  • Ongoing training and development opportunities to enhance your skills and expertise.
  • A supportive and collaborative work environment that encourages teamwork and open communication.


  • Fort Gordon, Georgia, United States TEKsystems Full time

    At TEKsystems, we're seeking a skilled Technical Support Specialist to join our team.Job SummaryThis role is ideal for individuals with experience in providing technical support and resolving issues related to hardware, software, and applications.The successful candidate will be responsible for providing first-contact resolution to customers, documenting...


  • Gordon, Georgia, United States Anthony Mcever - State Farm Agent Full time

    Job Description:We are looking for a Customer Engagement Specialist to join our team at Anthony Mcever - State Farm Agent. As a key member of our team, you will be responsible for building strong relationships with customers, identifying their needs, and marketing relevant products and services.The ideal candidate will have excellent communication skills, be...


  • Gordon, Georgia, United States Family Dollar Full time

    Family Dollar is looking for friendly and customer-focused individuals to join our team as Customer Service Representatives. As a member of our team, you will be responsible for providing an exceptional shopping experience for our customers.">About the Job:">As a Customer Service Representative, you will be responsible for handling customer transactions,...


  • Gordon, Georgia, United States Family Dollar Full time

    Key Responsibilities of a Retail Support AssociateIn this role, you will be responsible for:Assisting customers with their purchases, including helping them find products and processing returns or exchanges.Greeting customers warmly and making them feel welcome in our store.Answering questions about our products and services, and providing recommendations...


  • Fort Gordon, Georgia, United States Southeastern Cyber LLC Full time

    About the RoleSoutheastern Cyber LLC is seeking a skilled Cyber Engineering Specialist to join our team.The estimated salary for this role is $120,000 - $180,000 per year, depending on experience.Job SummaryWe are looking for an expert in cyber capabilities development to design and deliver instruction in three separate tool developer-focused courses: Basic...


  • Gordon, Georgia, United States Sellers Construction Company LLC Full time

    Job OverviewSellers Construction Company LLC is seeking a skilled Commercial Plumbing Estimator Specialist to join our team. With 10-15 years of commercial experience and some field experience, the ideal candidate will be able to accurately estimate plumbing costs for large-scale projects.The successful candidate will have excellent analytical skills, strong...


  • Gordon, Georgia, United States Family Dollar Full time

    Job SummaryThis is an exciting opportunity to work in a fast-paced retail environment where no two days are the same. As a Customer Service Representative, you will be responsible for providing support to customers, processing transactions, and maintaining a clean and organized store environment.Salary and BenefitsThe estimated salary for this role is...


  • Fort Oglethorpe, Georgia, United States Michaels Stores Full time

    We are seeking a highly motivated and detail-oriented individual to fill the position of Store Environment Support Specialist. As a member of our retail team, you will play a critical role in ensuring the store's appearance and functionality meet the highest standards. Your primary responsibility will be to maintain a clean and well-organized store...


  • Fort Valley, Georgia, United States Wyndy LLC Full time

    We are seeking a highly skilled Young Child Support Specialist to join our team at Wyndy LLC in Gering, NE. In this role, you will be responsible for supporting the daily needs of young children, including meal and nap times, playtime activities, and maintenance of a safe and clean environment.Key responsibilities include:Providing exceptional care and...


  • Gordon, Georgia, United States Community Health Care Systems, Inc. Full time

    Job Description Community Health Care Systems, Inc. OverviewOur organization focuses on providing family-centered therapy services to individuals and families in need. As a Licensed Marriage Family Therapist, you will play a key role in bringing this perspective to treatment.Salary InformationThe estimated salary for this position is $65,000 - $90,000 per...


  • Gordon, Georgia, United States Family Dollar Full time

    We are seeking reliable and customer-oriented individuals to join our team as Customer Service Representatives at Family Dollar. As a member of our team, you will play a key role in providing an exceptional shopping experience for our customers.">About the Job:">You will be responsible for handling customer transactions, answering questions about products...


  • Fort Oglethorpe, Georgia, United States Wal-Mart Stores , Inc. Full time

    Company Overview: Walmart, one of the world's largest retailers, operates over 12,000 stores globally, employing hundreds of thousands of people. Our mission is to save people money and help them live better – anytime and anywhere – in retail stores, online, and through their mobile devices.Salary: Estimated salary range: $14.00 to $26.00 per hour, based...


  • Fort Oglethorpe, Georgia, United States Swig Battlefield Full time

    Customer Experience LeaderWe are seeking a highly motivated Customer Experience Leader to join our Swig Battlefield team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, mentoring up to 30 team members, and driving sales growth.Key ResponsibilitiesLead and mentor up to 30 team members to deliver...


  • Fort Oglethorpe, Georgia, United States Wal-Mart Stores , Inc. Full time

    About this Role:Cashiers at Walmart Stores, Inc. play a vital role in creating memorable customer experiences. As a Cashier & Front End Services associate, you will be responsible for delivering exceptional service to every customer who interacts with us.Responsibilities:* Provide personalized service to each customer, addressing their needs and concerns...


  • Fort Gaines, Georgia, United States Family Dollar Full time

    Sales Floor Position OverviewThe successful candidate will be an integral part of our sales floor team, ensuring that customer needs are met efficiently and effectively. Key responsibilities include interacting with customers in a friendly and courteous manner, addressing their queries and resolving any issues promptly.


  • Fort Oglethorpe, Georgia, United States Rack Room Shoes Full time

    About the Job:We are seeking a Part Time Merchandise Specialist to join our team at Rack Room Shoes. As a Merchandise Specialist, you will be responsible for assisting customers, processing sales transactions, and maintaining a clean and organized store environment.Main Responsibilities:Assist customers in finding products and answer questions about...


  • Fort Valley, Georgia, United States All American Quality Food Inc Full time

    Job SummaryWe are looking for a highly motivated and detail-oriented Meat Cutting Specialist to assist in the daily operations of our meat department. In this role, you will work closely with our butchers and management team to ensure seamless service delivery.Key responsibilities include operating equipment safely, maintaining accurate inventory levels, and...


  • Fort Oglethorpe, Georgia, United States Goodwill Industries of Chattanooga Full time

    Are you looking for a career that combines customer service with sales? Do you have a passion for helping others and working in a fast-paced environment? If so, we invite you to apply for our Customer Service Representative position at Goodwill Industries of the Greater Chattanooga Area.Salary: $14-$18 per hour, depending on experience and qualifications.Job...


  • Fort Oglethorpe, Georgia, United States Crye-Leike®, REALTORS® Full time

    **Job Summary**Crye-Leike, REALTORS is seeking an experienced Office Administrator to support the branch brokers/managers and real estate associate team in all aspects of paperwork for property transactions. The ideal candidate will have a strong administrative background, excellent communication skills, and the ability to prioritize tasks efficiently.**Key...


  • Fort Valley, Georgia, United States All American Quality Food Inc Full time

    Job SummaryWe are seeking a skilled Meat Cutting and Wrapping Specialist to join our team at All American Quality Food Inc. In this role, you will be responsible for ensuring the quality and presentation of our meat products.Key Responsibilities:Cutting and wrapping meat products to meet customer specifications and quality standards.Maintaining a clean and...