Customer Support Specialist
3 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team at TEKsystems.
Salary Range:$60,000 - $80,000 per year
Key ResponsibilitiesAs a Customer Support Specialist, you will be responsible for providing top-notch support to customers with hardware, software, and application issues.
Main Tasks:
- Provide first contact and incident resolution to customers via telephone or electronically submitted requests.
- Offer polite and friendly customer service, ensuring a positive experience for every interaction.
- Efficiently escalate incidents to higher tiers when required, utilizing your analytical skills to resolve complex issues.
- Document incident status and solutions in incident database tools, maintaining accurate records for future reference.
- Possess current working knowledge of computers, printers, laptops, and common Windows applications, staying up-to-date with the latest technologies.
- Work through various types of Tier II issues with telephone assistance, providing expert guidance to customers.
- Contribute to a customer self-help capability by offering answers to Frequently Asked Questions or solutions to common problems.
To succeed in this role, you must have:
- An Active TS/SCI clearance (verified in JPAS).
- Active Sec+ certifications (with a willingness to obtain MD100 within the first 6 months of the contract).
- Relevant service desk/phone support experience, including Win10 troubleshooting expertise.
At TEKsystems, we offer a range of benefits to support your career growth and well-being, including:
- A competitive salary range of $60,000 - $80,000 per year.
- Ongoing training and development opportunities to enhance your skills and expertise.
- A supportive and collaborative work environment that encourages teamwork and open communication.
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