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Senior Case Manager,

2 months ago

Santa Monica, United States The People Concern Full time


Senior Case Manager, (Sun-Thurs 8am-4:30)

Santa Monica, CA 90404, USA
Req #11174

Thursday, August 15, 2024

Role: Senior Case Manager

Reports to: Program Manager

Program: Safe Haven

Department: Interim Housing

Location: Cloverfield Services Center: 1751 Cloverfield Blvd., Santa Monica, CA 90404

Setting: Field Based/onsite

Schedule: Sunday -Thursday 8am-4:30pm

Status: Full Time/non-management/non-exempt

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Number of Openings: 1

Summary

The Senior Case Manager Cloverfield Services Center will be responsible for leading of case management for this Interim Housing Program for The People Concern. This position is responsible for maintaining the highest quality services and programming efficiency while fostering teamwork and integration among staff working in this program.

Essential Duties and Responsibilities:

* Train new Case Managers on creating Housing Plans and other Case Management tasks
* Support new Case Manager with difficulty engaging clients
* Complete special projects as assigned
* Potentially run team meetings or represent the program at community meetings
* Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
* Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
* Maintain current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
* Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
* Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-inf01med care
* Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
* Facilitate intakes for individuals who are referred to interim housing
* Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
* Facilitate wellness, enrichment, and life skills groups
* Provide crisis intervention when needed
* Maintain client confidentiality at all times while following agency, state and HIP AA regulations
* Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
* Participate in case conferences, individual supervision, and other staff meetings
* Work in collaboration with other agency and program staff, in order to coordinate services
* Communicate effectively and in a timely manner with management, peers, and clients
* participate in evaluation and trainings in order to better respond to client/community needs
* Other duties as assigned

Qualifications:

* Bachelor's degree in related field, strongly preferred but not required
* Minimum of one ( 1) year of experience in case management required
* Experience and ability to demonstrate knowledge of issues faced by the population served (at-risk, experiencing homelessness, and/or formally homeless )
* Knowledge of HMIS databases and the Coordinated Ent1y System, strongly preferred
* Skilled in non-violent crisis intervention
* Ability to self-motivate and be flexible in a fast paced environment with minimal supervision
* Strong interpersonal and team-building skills
* Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.
* This position requires driving to multiple sites and transporting clients in personal vehicles at times. Candidates for this role must possess a valid driver's license.

Work Environment

1. Regularly required to drive to different local sites throughout the day
2. Will necessitate working in busy and loud environments
3. Will be required to sit for long periods of time
4. Will be exposed to elements like cold, heat, dust, noise and odor
5. Will need occasionally to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less
6. May need to bend, stoop, twist , walk, climb throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

  1. Act as a role model
  2. Demonstrate a sense of responsibility
  3. Continuously learn and improve
  4. Acknowledge your own areas of improvement
  5. Hear and provide honest, specific and direct feedback
  6. Create an environment where everyone is welcomed valued and respected
  7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Retirement Planning (403b) & Matching
  • Paid Holidays
  • Paid Vacation Days
  • Paid Sick Days
  • Employee Assistance Plans (EAP)
  • TELUS Health
  • Flexible Spending Account (FSA)
  • Basic Life / Accidental Death & Dismemberment (AD&D)
  • Voluntary Short- and Long-Term Disability
  • Voluntary Pet Insurance
  • Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
  • The People Concern University & Certificates
  • Corporate Discounts

Other details
  • Pay Type
    Hourly
  • Employment Indicator
    100% in person by JD
  • Min Hiring Rate
    $28.00
  • Max Hiring Rate
    $28.00
  • Travel Required
    Yes
  • Required Education
    High School
  • Job Start Date
    Monday, August 26, 2024


Apply Now

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