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Ecommerce Specialist, Business

2 months ago

Nashville, United States Unavailable Full time
Overview

This position is responsible for growing the digital sales and performance KPIs for the C Spire Business Line of Business. Ecommerce Specialist, Business will develop, coordinate, prioritize and deploy initiatives to improve overall digital results. Must create “Easy to Do Business With” strategies, tactics, and operational efforts that advance our digital platforms. This position is also responsible for working and leading initiatives with multiple cross-functional departments to increase the performance and results for all digital platforms.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

  • A relentless obsession to be the best in our industry
  • A winner mentality determined to outsmart and outdo competitors
  • A single-minded commitment to unbeatable customer experiences
  • An unapologetic passion for innovation and technology
  • An uncompromising drive toward continuous improvement
  • A steadfast devotion to doing the right thing the right way
  • A deep-seated dedication to accountability and ownership
Responsibilities
  • Use and interpret analytical data to create, develop, and launch business strategies that contribute to the overall KPIs results for the CSB line of business, in a Digital First way. 
  • Actively participate with cross-functional team to evaluate customers’ digital behavior, voice of customer feedback, end-to-end customer journey mapping, and information from other internal and external sources in accordance with industry best practices.
  • Responsible for working with key stakeholders from cross-functional groups to manage and develop strategy to ensure actions are aligned to meet or exceed the LOB business objectives for digital. 
  • Analyze digital sales data to identify inventory needs and partner with Product & Purchasing teams to manage Wireless Digital inventory
  • Identify, develop, and improve web flows to deliver better sales and service experiences to improve conversion and sales/service results. 
  • Lead, facilitate, and prioritize initiatives with cross functional teams based on overall impact to the CSB section of the website and app enhancements, ensuring teams have all necessary assets for development.
Qualifications
  • At least two years of proven experience with ecommerce, marketing, website management, digital marketing, or related experience required.
  • Proven knowledge of UX best practices and usability.
  • Demonstrated decision-making and follow-up skills, excellent planning and execution, with attention to detail. 
  • Ability to define problems, collect information and recommend solutions.
  • Must be a self-starter and comfortable working in a fast-paced, deadline-driven environment
  • Additional skills including strong verbal and organization skills; excellent planning and execution, with attention to detail; strong project management skills with ability to manage multiple projects simultaneously.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Some travel required. Note: This is a brief description of this role and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Revised 6/2024.