Change Rx Representative

3 weeks ago


Oklahoma City, United States Aveanna Healthcare LLC Full time
Overview

Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

Position Overview

The Change Order Representative is responsible for reviewing changes on existing patient orders. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies.

The starting pay for our Change Order team is $17.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan and 100% Remote

Candidates in the Central time zone will be prioritized for consideration. Working hours will be 8am-5pm Central time.

Essential Job Functions
• Enter demographics and other pertinent information into the digital system and ensure completion of all change order paperwork

• Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable

• Identify patients' needs, clarify information, research every issue and provide solutions

• Responsible for authorization submissions and authorization follow up by obtaining met daily expectations

• Responsible to determine a CRX and a valid prescription with formula calculation knowledge

• Insurance and payor portal navigation knowledge

• Meet daily, monthly, and quarterly metrics and goals set by management

• Communicate effectively with other departments to present solutions to any patient concerns

• Ensure work being performed meets internal and external compliance requirements

• Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations

• Various clerical work including faxing, scanning, and copying

Requirements
• High school graduate
• A minimum of 2 years proven experience
• Proficient in Microsoft suite of products including Outlook, Word and Excel

Preferences
• Education or experience equivalent to a bachelor's degree in related field highly preferred
• Home Health/DME related experience preferred; knowledge of insurances a plus

Other Skills/Abilities
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Self-starter, able to display the highest level of integrity and respect for confidentiality.

• Ability to exercise effective judgment and sensitivity to changing needs and situations.

• Must have strong organization skills and be very detail-oriented.

• Must possess a strong sense of urgency and attention to detail.

• Excellent written and verbal communication skills.

• Proven ability to work independently at times and within a team.

• Ability to adapt to change.

• Demonstrated ability to prioritize multiple tasks to meet deadlines.

• Demonstrated ability to interact in a collaborative manner with other departments and teams.

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Oklahoma City, United States Aveanna Healthcare LLC Full time

    Overview Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time. At Aveanna, every employee plays an important role in bringing our mission to...


  • Oklahoma City, Oklahoma, United States Aveanna Healthcare LLC Full time

    Job Title: Change Order RepresentativeAveanna Healthcare LLC is seeking a highly skilled and detail-oriented Change Order Representative to join our team. As a key member of our operations team, you will play a critical role in ensuring the accuracy and efficiency of our medical supply order processing.Job Summary:The Change Order Representative is...

  • Office Representative

    1 month ago


    Oklahoma City, Oklahoma, United States Raychelle Black - State Farm Agent Full time

    Job Title: Office Representative About the Role: As a vital member of the Raychelle Black - State Farm Agent team, you will play a crucial role in our daily business operations and customer success. Your primary responsibility will be to establish and maintain meaningful customer relationships, acting as a liaison between customer needs and agency...


  • Oklahoma City, Oklahoma, United States Aaron Whitlock-Farmers Insurance Agency Full time

    Job DescriptionAt Aaron Whitlock-Farmers Insurance Agency, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our clients.Key Responsibilities:* Taking payments and handling billing* Processing policy changes as requested by...

  • Home Infusion Nurse

    4 weeks ago


    Missouri City, Texas, United States Infucare Rx Inc on behalf of itself and its subsidiaries Full time

    Job DescriptionInfuCare Rx, a national Specialty Infusion Company, is seeking a skilled Home Infusion Nurse to join our patient centric pharmacy team. As a leader in the Specialty and Home Infusion space, we provide innovative, progressive care to keep patients healthy at home and achieve the best overall outcomes possible.Key Responsibilities:Provide...


  • Oklahoma City, Oklahoma, United States University of Oklahoma Full time

    Job SummaryThe University of Oklahoma is seeking a highly skilled Pharmacy Call Center Representative to join our team. As a Pharmacy Call Center Representative, you will be responsible for providing exceptional customer service to patients, providers, and pharmacy staff through phone calls, emails, and other communication channels.Key...


  • Oklahoma City, Oklahoma, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues that may arise.Key...


  • Oklahoma City, Oklahoma, United States Staff My Agency Full time

    Customer Service Representative - Insurance IndustryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong relationships...


  • Oklahoma City, Oklahoma, United States Oklahoma Farm Bureau Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Sr. Call Center Representative to join our team at Oklahoma Farm Bureau Insurance Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and...


  • Oklahoma City, Oklahoma, United States Mathis Brothers Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Tier 1 representative. In this role, you will be responsible for providing exceptional customer service to internal and external customers, resolving issues in a timely and professional manner, and working collaboratively with a team to achieve...


  • Oklahoma City, Oklahoma, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Potential with Symmetry Financial Group - Gary UyemuraAre you ready to embark on a career that offers limitless growth opportunities and a proven track record of success? Look no further than Symmetry Financial Group - Gary Uyemura, a leading partner of Symmetry Financial Group.We're seeking ambitious individuals to join our team as Customer...


  • Oklahoma City, Oklahoma, United States TRUE SKY FEDERAL CREDIT UNION Full time

    Job SummaryTrue Sky Federal Credit Union is seeking a highly skilled and motivated Senior Financial Services Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our members, promoting credit union products and services, and meeting or exceeding established loan and member...


  • Oklahoma City, Oklahoma, United States Staff My Agency Full time

    We are seeking a qualified professional to join our team as a Licensed Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong relationships with customers through prompt, accurate, and friendly service.Respond to...


  • Oklahoma City, Oklahoma, United States Love's Travel Stops Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Love's Travel Stops. As a Customer Service Representative - Fuel Expert, you will be responsible for providing exceptional customer service to our members and associates through quality inbound and outbound phone calls.Key Responsibilities:Provide excellent customer...


  • Oklahoma City, United States Healthcare Partners Investments Full time

    DescriptionPosition Summary: The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office, verifying benefits for non...


  • Oklahoma City, United States Healthcare Partners Investments Full time

    DescriptionPosition Summary:The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office, verifying benefits for non...


  • Oklahoma City, Oklahoma, United States MCI Careers Full time

    Job Title: Hurricane Relief Call Center RepresentativeMCI Careers is seeking a highly motivated and customer-focused individual to join our team as a Hurricane Relief Call Center Representative. As a key member of our disaster response team, you will play a critical role in providing exceptional customer service to individuals affected by hurricanes.Key...


  • Oklahoma City, Oklahoma, United States Kenneth James - State Farm Agent Full time

    Job DescriptionAre you interested in a career that allows you to build relationships and promote insurance products? As a member of the Kenneth James - State Farm Agent team, you will have the opportunity to develop customer relationships and work with the agent to establish and meet marketing goals.Responsibilities:Use a customer-focused approach to educate...


  • Oklahoma City, Oklahoma, United States Terry Amacher - State Farm Agency Full time

    Job OverviewTerry Amacher - State Farm Agency is seeking a skilled professional to join their team as a Licensed Customer Service Representative - State Farm Agent Team Member.We are looking for a licensed, energetic, and motivated individual who can help our business grow through value-based conversations and exceptional customer service.Responsibilities...


  • Oklahoma City, United States Healthcare Partners Investments Full time

    Description$500 Sign on Bonus for Full Time Patient Access Rep! The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office,...