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Information Technology Support Specialist
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IT Support Specialist - Future Role
**Location:** Chicago Area
**Duration:** Pending Contract Finalization
**About the Role:**
Strategic Innovations Consulting LLC is preparing for future staffing needs and is currently seeking talent for the position of IT Support Specialist. This proactive recruitment effort aims to create a pool of qualified candidates for an upcoming role. The IT Support Specialist will be crucial in providing technical support and ensuring the smooth operation of our technology systems.
**Key Responsibilities:**
- Provide technical support and assistance to employees for hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Troubleshoot and resolve technical issues in a timely manner.
- Monitor and maintain computer systems, networks, and servers.
- Assist in the implementation and deployment of new IT systems and applications.
- Conduct regular maintenance and updates to ensure system security and efficiency.
- Document and track issues and resolutions using a ticketing system.
- Provide training and support to end-users on various software applications and systems.
- Ensure compliance with company IT policies and procedures.
- Stay updated with the latest technology trends and best practices in IT support.
**Ideal Candidate:**
- Proven experience as an IT support specialist or in a similar role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team.
- High level of attention to detail and accuracy.
- Strong problem-solving skills and a proactive attitude.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with various operating systems (Windows, macOS, Linux) and software applications.
- Discretion and confidentiality.
**Qualifications:**
- Minimum of 2 years of experience in IT support or a related role.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Professional certification (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) preferred.
- Experience with various IT tools and platforms is desirable.
- Strong knowledge of networking principles and protocols.
- Master's degree in Information Technology or a related field is a plus but not required.
**Why Join Us?**
- Be part of a forward-thinking team preparing for future growth.
- Work on-site with a full-time schedule.
- Engage in a dynamic and supportive work environment.
- Competitive compensation based on contract terms.
**Application Process:**
Interested candidates are encouraged to apply by submitting their resume and a brief cover letter outlining their relevant experience and availability. Applications will be reviewed on a rolling basis as we prepare for future hiring needs.
**Join us in providing exceptional IT support and ensuring the smooth operation of our technology systems**
