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Information Technology Specialist
1 month ago
As an Information Technology Specialist (Customer Support), you will be responsible for the following:
Providing technical support to Information Technology (IT) customers.
Communicating issues and outages following established information technology policies/procedures.
Training customers/users in use of computer systems and applications.
Preparing documentation on hardware, software, networks, solutions or workarounds.
Analyzing data to troubleshoot computer hardware, software, and network problems.
Troubleshooting hardware and software problems.
Installing computer hardware and software using established information technology procedures.
Following security policies to ensure a secure computing environment.
*** These duties are described at the full performance level GS-09. The position is being filled at the GS-07 or GS-09 level. If selected at the GS-07 level the position will be developmental and eligible for non-competitive promotion to GS-09.
