Desktop Engineer II

1 month ago

Grand Rapids, United States Cherry Health Full time
Welcome to Cherry Health - video about Cherry Health

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.

Our Mission:

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision:

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Requirements:

  • Associate's degree in Information Systems (or related field) or certifications in A+ and Network+, Security+, and/or MCITP Desktop required.
  • Five to ten years of experience in customer service, desktop hardware and software, Microsoft systems, network systems, phone systems, and Citrix systems or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed below.
  • Travel required between multiple Cherry Health sites.
Responsibilities:
  • Fulfill incident and service requests as assigned and follow standard help desk procedures.
  • Oversee Asset Management data collection, both in the warehouse (ready for deployment) as well as in the field.
    • Collaborate with Desktop Team to lead and maintain IT Warehouse for proper IT equipment supply levels related to day-to-day operations and upcoming project needs.
    • Catalog all Cherry Health IT equipment, both endpoint and IDF/rack equipment, at all organizational sites.
  • Perform planned maintenance, moves, adds, and changes.
  • Act as the lead go-to person for Service Desk Representatives and Desktop Engineer Level 1 staff with questions regarding network and desktop system issues.
    • Orchestrate the management of ticketing queues to make sure SLA’s are maintained.
    • Document interactions with business clients, including requests, status, and resolution of incidents.
  • Maintain standard software and desktop OS configurations, including troubleshooting, loading, and configuring software images. This includes supported applications and drivers.
  • Research business client questions using available resources to find solutions. This may require researching a solution through collaboration with senior staff and/or outside vendors.
  • Create and maintain all applicable documentation.
  • Coordinate and lead assigned projects.
  • Vendor Management.
    • Oversee procurement of IT hardware and software with the direction/guidance of the IT Director and Procurement Director.
    • Negotiate pricing with various vendors to maximize the value of grant money allocated to Cherry Health.
  • All other duties as assigned.
Skills:
  • Demonstrate excellent oral and written communication and customer service skills.
  • Prioritize and execute tasks effectively in a high-pressure environment.
  • Ability to work effectively in a team environment.
  • Self-motivated and directed.
  • Effectively learn new software and hardware.
  • Strong interpersonal skills to interact with business clients at all levels within the organization.
  • Experience troubleshooting local area network (LAN) and Windows, Mac OS (small percentage), Ubuntu, and/or IGEL connectivity issues.
  • Manage time independently.
  • Ability to analyze and solve problems through independent thinking, team collaboration, and/or vendor relationships.
  • Adapt to different environments and situations.
Benefits:

Cherry Health has excellent benefit offerings, check out a sample of the benefits available to our team members below
  • 3 Medical Insurance Plan options for you and your family
  • Dental and Vision Insurance Plans with providers across the State of Michigan
  • Generous Paid Time Off benefit that includes 7 paid full day holidays (Including Black Friday) and 2 half day paid holidays
  • 403(b) Retirement Savings Plan
  • MET and MESP 529 Savings Plans
  • Pet Insurance
  • Vendor discounts and much more


Deadline:

We are accepting applications for this position until the position is filled.

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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