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Desktop Engineer II

2 months ago

Grand Rapids, United States Visium Resources, Inc. Full time
Job DescriptionJob Description

11086

Introduction

Visium Resources is recruiting for a Desktop Engineer II whose responsibilities include the following:

  • Work is on-site.
  • Fulfill incident and service requests as assigned and follow standard help desk procedures.
  • Oversee Asset Management data collection, both in the warehouse (ready for deployment) as well as in the field.
  • Desktop Support Engineer will collaborate with Desktop Team to lead and maintain IT Warehouse for proper IT equipment supply levels related to day-to-day operations and upcoming project needs.
  • Catalog all company IT equipment, both endpoint and IDF/rack equipment, at all organizational sites.
  • Perform planned maintenance, moves, adds, and changes.
  • Function as the lead go-to person for Service Desk Representatives and Desktop Engineer Level 1 staff with questions regarding network and desktop system issues.
  • Orchestrate the management of ticketing queues to make sure SLAs are maintained.
  • Document interactions with business clients, including requests, status, and resolution of incidents.
  • Maintain standard software and desktop OS configurations, including troubleshooting, loading, and configuring software images. This includes supported applications and drivers. 
  • Research business client questions using available resources to find solutions. This may require researching a solution through collaboration with senior staff and/or outside vendors.
  • Create and maintain all applicable documentation.
  • Coordinate and lead assigned projects.
  • Vendor Management.
  • Oversee procurement of IT hardware and software with the direction/guidance of the IT Director and Procurement Director.
  • Negotiate pricing with various vendors to maximize the value of grant money allocated to the company. 
  • All other duties as assigned.

Skill and Experience Required:

  • Must be a US Citizen or US Permanent Resident
  • Associate's degree in Information Systems (or related field) or certifications in A+ and Network+, Security+, and/or MCITP Desktop required.
  • Five to ten years of experience in customer service, desktop hardware and software, Microsoft systems, network systems, phone systems, and Citrix systems or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed below.
  • Travel required between multiple company sites. 
  • Demonstrate excellent oral and written communication and customer service skills.
  • Prioritize and execute tasks effectively in a high-pressure environment.
  • Ability to work effectively in a team environment.
  • Self-motivated and directed.
  • Effectively learn new software and hardware.
  • Strong people skills to interact with business clients at all levels within the organization.
  • Experience troubleshooting local area network (LAN) and Windows, Mac OS (small percentage), Ubuntu, and/or IGEL connectivity issues.
  • Manage time independently. 
  • Ability to analyze and solve problems through independent thinking, team collaboration, and/or vendor relationships.
  • Adapt to different environments and situations.

 

Company DescriptionVisium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.Company DescriptionVisium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.