![RaiseRight LLC](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Engineer
4 weeks ago
RaiseRight is the largest gift card fundraising platform in the United States, helping 50,000 organizations raise over $800 million for initiatives that matter to them. Families buy gift cards to use in their everyday shopping and earn rebates from retailers to offset expenses such as school tuition, athletic equipment, church operations and band instruments. Fundraising through your own everyday spending is disrupting the traditional methods of selling baked goods, organizing annual events or asking for donations. It is simply the right way to fundraise.
As a Desktop Support Engineer, you will play a critical role on RaiseRight’s Technology team. Our customers have purchased billions of dollars of gift cards through our web and mobile ecommerce platform and mobile wallet. We develop and maintain direct connections to the world’s largest retailers for gift card activations. We are looking for interesting, curious and collaborative team members to bring our platform to even more organizations that need fundraising support.
Requirements:Responsibilities
- Serve as point of ownership for technical issues and tickets for desktop support.
- Provide remote and onsite client support for 60+ users including both Windows and Mac desktops.
- Configure client equipment to connect to network and domain resources.
- Manage Edge Client Security (Crowdstrike, Windows Update, Security scripts).
- Install and configure VPN and remote software for workplace connectivity.
- Manage/troubleshoot hardware issues.
- Support local Printer configuration, setup and print queues.
- Assist with onsite GoTo Telephone system.
- Assist with Server support, FTP server lower environment application updates.
- Assist with firewall/network switch troubleshooting.
- Create knowledge articles and other documentation for both technical and non-technical users.
- Work directly with customer service through user requests and queries, which may include ad-hoc data reports and analysis.
- Assist with onsite Data Center troubleshooting for hardware, network and software infrastructure.
Preferred Qualifications
- Demonstrated experience configuring, deploying and troubleshooting desktop/laptop computers, telephones and business applications.
- Experience with various operating systems such as Windows (7, 10) and MacOS.
- Experience supporting and troubleshooting Office 365 desktop applications.
- Familiarity with user management tools, including Active Directory, SharePoint, File, Print.
- Exposure to Softphone desktop and Telcom applications.
- Demonstrated ability to solve problems related to software, hardware, and networking.
- Familiarity with Data Center hardware support.
- Self-motivated and able to work independently as well as in a team environment, with the capacity to set priorities, organize time and identify resources for projects.
Required Qualifications
- Minimum of one year of experience in desktop support.
- Ability to be onsite Monday through Thursday (can be remote on Fridays).
- Frequently sitting, bending, lifting, standing, and carrying equipment.
- Occasionally lift/carry/push/pull objects that weigh 21-50 pounds.
- Rarely kneel/crawl, climb (ladders, or other).
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