Help Desk Technician

3 weeks ago


Mountain Brook, United States Careerbuilder-US Full time

This person must be able to rotate onsite and offsite hybrid schedule in Birmingham, AL.

Day to Day:

  • Act as first contact customer service via phone and chat, perform level 1 & 2 basic IT support and troubleshooting on infrastructure and application issues, communicating with end users.
  • General hardware troubleshooting including laptop/desktop computers, mouse + keyboard sets, monitors, and printers' network connectivity
  • Troubleshooting with Microsoft Office Suite of applications including Outlook and Office 365
  • Imaging PCs, helping with password resets, and using Microsoft Intune for mobile device management
  • Providing excellent customer service and communicating with end users.
  • Documenting issues and resolutions, following standard support procedures.

Requirements:

  • Desktop hardware and software application support experience (level 1 or 2 desired) including experience with password resets, troubleshooting browser issues, and imaging computers.
  • Troubleshoot PCs (both laptop, desktops and tablets)
  • Wireless devices including iPhone, iPad, Android, Netbooks, etc.
  • General office equipment such as telephone, copy/fax machines, printers
  • Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
  • Ability to communicate effectively in both written and verbal (email and phone) communication
  • Experience with Microsoft Office 365, Microsoft Intune are a BONUS.
  • Regular, reliable and predictable attendance and punctuality.
  • Shift work is a co requirement to facilitate 24/7 365-day coverage.


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