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Desktop Support Technician
4 weeks ago
Desktop Support Technician at a large retail client needed
Location: Kings Mountain, NC
Long term contract
$18-22/hour W2
The desktop Support Technician is responsible for responding to and remediating end-user technical issues in the warehouse along with supporting and maintaining the organization’s on-site IT systems, networking services, desktops, and peripherals. They will troubleshoot problems in a timely and accurate manner and provide end-user assistance as required. Other duties include processing end-user equipment requests, providing helpdesk support, and providing administrative support for the Warehouse office team as needed. The ideal candidate will have experience in IT or Helpdesk support, and strong interpersonal and communication skills.
Install, maintain, and troubleshoot the following:
- PC & laptop hardware, software, and peripherals
- Network hardware and software
- RF guns, scanners, tablets, and wireless access points
- Local servers
- MS-365 email and SharePoint accounts
- Printers
- Phones
- Administer and resolve issues with end-user workstations and devices
- Provide hand-and-eye support to corporate IT Infrastructure team or supporting vendors to assist with remote troubleshooting and problem resolution as needed
- Maintain inventory of all local IT equipment and software
- Develop or modify IT Help Desk procedures
- Lifting of moderately heavy objects, such as computers, printers, and peripherals.
- Coordinate with 3rd party vendors for PC and printer hardware repairs, installation of cabling and network equipment, and other IT related service calls
- Deploy and maintain desktop images and application software
- Maintain inventory levels for equipment on site in a neat and organized fashion, request additional equipment (PCs, laptops, etc.) once levels drop below company standard
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