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    Job Title -Customer Solutions Rep IV Location- Rancho, NM Duration -12 Months Pay rate -$15-$17/hr. on W2 Job Description - Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job....


  • Rio Rancho, United States eTeam Full time

    Job: Customer Solutions Rep IV Duration: 12 Months Location: 2351 HP Way, Rio Rancho, NM, 87144Job Description: Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on...


  • Rio Rancho, United States Manpower Full time

    Our client is  seeking a Customer Solutions Specialist who thrives in a dynamic, fast-paced environment and possesses a comprehensive understanding of customer service principles and procedure. The ideal candidate will excel in resolving complex issues, demonstrating initiative, and providing exceptional customer support.   Job Title: Customer...


  • Rio Rancho, United States Manpower Inc Full time

    Our client is seeking a Customer Solutions Specialist who thrives in a dynamic, fast-paced environment and possesses a comprehensive understanding of customer service principles and procedure. The ideal candidate will excel in resolving complex issues, demonstrating initiative, and providing exceptional customer support. Job Title: Customer Solutions...


  • Rio Rancho, New Mexico, United States BCForward Full time

    Job OverviewPosition Title: Customer Solutions SpecialistLocation: RemoteJob Type: Contract, Full-TimeJob Responsibilities:Validate customer entitlements and log cases to ensure proper routing to appropriate resources.Oversee service events to ensure compliance and manage customer service requests through various channels.Analyze customer feedback regarding...

  • Customer Service Rep

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    Rancho Cucamonga, United States Cut N Dry Restoration Full time

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  • Customer Service Rep

    3 months ago


    Rancho Cucamonga, United States Cut N Dry Restoration Full time

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  • Rio Rancho, New Mexico, United States eTeam Full time

    Position: Customer Solutions Representative IVDuration: 12 MonthsLocation: RemoteJob Overview:As a Customer Solutions Representative IV, you will leverage your extensive expertise in customer service to handle intricate and specialized tasks effectively. Your role will involve:Utilizing a deep understanding of company policies and procedures to navigate...


  • Rio Rancho, New Mexico, United States eTeam Full time

    Position: Customer Solutions Representative IVOverview:This role involves utilizing extensive expertise in job functions, organizational policies, and procedures to effectively manage intricate and specialized tasks in innovative ways.Key Responsibilities:Validate customer entitlements and log cases to direct users to appropriate resources.Oversee service...


  • Rio Rancho, United States BCforward Full time

    Customer Service Representative BCforward is currently seeking a highly motivated Customer Solution Representative in Rio Rancho NM 87144. Position Title: Customer Solutions Representative/ Customer Service Representative Location: Rio Rancho NM 87144 Anticipated Start Date: Tentative start Date 08/29/2024 Please note this is the target date and is subject...


  • Rio Rancho, New Mexico, United States BCForward Full time

    Job OverviewBCforward is actively seeking a dedicated Client Solutions Specialist.Position Title: Client Solutions SpecialistJob Type: Contract, 40 hours per week, OnsiteCompensation: Competitive hourly rate based on experienceRole Summary:Utilizes in-depth knowledge of job functions, company policies, and procedures to execute complex and specialized tasks...

  • Brand Ambassador

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    Rancho Cucamonga, United States Cut N Dry Restoration Full time

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  • Rio Rancho, United States Domino's Pizza LLC Full time

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    Rancho Cordova, United States Dignity Health Full time

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  • Travel Nurse RN

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    Rio Rancho, United States Care Team Solutions Remote Work Freelance Full time

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  • Travel Nurse RN

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    Rio Rancho, United States Care Team Solutions Remote Work Freelance Full time

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  • Rio Rancho, United States Care Team Solutions Full time

    Care Team Solutions is seeking a travel Physical Therapist for a travel job in Rio Rancho, New Mexico.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date: 09/03/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelRegistered Nurse must have 2+ years of recent experience in particular...

Customer Solutions Rep

1 month ago


Rio Rancho, United States Manpower Group Inc. Full time

Our client, a leading semiconductor manufacturing industry, is seeking a Customer Solutions Representative to join their team. The ideal candidate will have customer service skills, phone skills, and professional communication, both verbal and written, which will align successfully in the organization Job Title : Customer Service Representative Location : Rio Rancho NM 87144 Duration : Contract Pay Rate : $16 hr Description: Take inbound calls from the client’s small & medium business customers to answer questions and provide help regarding orders, payment, shipping, returns, and replacements. Place outbound calls to follow up on cases that cannot be solved at the first point of contact and correspond with customers through email regarding order status and/or order issues. Resolve cases through collaboration with HP & HP partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping, and claims. Book replacement orders with customers due to declines, cancellations, or other order problems. Inform customers of production changes and/or shipment delays. Document all customer interactions using the appropriate case management tool. Work within the team and HP.com Store organization to identify and help validate and implement process improvement opportunities. Job Requirements: 1 to 2 years of relevant call center experience in a customer-facing customer service or support role Issue resolution expertise (problem solving & decision-making) Excellent, professional verbal and written communication skills Strong Excel skills and experience with CRM applications are a plus Order Management systems knowledge (SAP, Oracle, etc.) Knowledge of computer & printing products High school graduate (college degree or some college is a plus) Desired Attributes: customer service-focused, can-do-it attitude, professional, detail-oriented, and self-motivated. enjoys talking to customers and the challenge of solving customer problems. ability to turn a negative situation into a positive one. Integrity: honest and realistic communication of HP deliverables and timeframes. professional and conversational. ability to embrace and lead change in a fast-paced environment. demonstrates a growth mindset on a personal, team, and organizational level. handling sensitive situations in a calm, constructive manner. Problem Resolution: know when to use tools and exceptions, when to hold the line, when to make exceptions, and when to raise for higher-level review. Accountable: takes ownership of customer concerns with empathy, credibility, and confidence. Excellent follow-up skills and attention to detail. ability to multi-task and continue conversation while navigating multiple screens and applications. Skill with understanding complex information to identify root cause. represents HP’s customer needs to other organizations, such as tech support. maintains a reliable and dependable attendance record. Skill Set: Customer Service, phone skills, and professional communication (verbal and written) ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.