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Customer Solutions Representative
2 months ago
Our client is seeking a Customer Solutions Specialist who thrives in a dynamic, fast-paced environment and possesses a comprehensive understanding of customer service principles and procedure. The ideal candidate will excel in resolving complex issues, demonstrating initiative, and providing exceptional customer support.
Job Title: Customer Solutions Representative
Location: Rio Rancho, NM
Pay Range: $18.11 hour
What's the Job?
- Manage multiple tasks or cases simultaneously.
- Lead or contribute to projects for process and quality enhancement.
- Handle escalated cases and suggest improvements in post-incident reviews.
- Offer solutions and feedback based on analysis.
- Manage service requests of customers through different access channels.
- High school or GED
- Typically requires 3-5 years of call center experience, or combination of experience and college level education.
- Accuracy in data entry; computer proficiency and problem-solving skills
- Strong verbal and written communication skills
- Weekly pay; direct deposit available
- Medical, dental and vision benefits offered
- Dedicated Career Coach to assist you with your career goals.
- Free training to upgrade your skills, including a free college tuition program.
- Manpower is recognized as one of the World's Most Ethical Companies by Ethisphere.
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
