US - Customer Solutions Rep IV - US4

3 months ago

Rio Rancho, United States eTeam Full time
Job: Customer Solutions Rep IV
Duration: 12 Months
Location: 2351 HP Way, Rio Rancho, NM, 87144

Job Description:
  • Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
  • Comprehensive understanding of the general/technical aspects of the job.
  • Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized
  • knowledge to resolve problems and/or develop recommended solutions.
  • Work is completed with minimal supervision and assignments may be completed without established procedures.
  • May determine methods and procedures for new assignments.
  • ypically provides guidance to other non- exempt employees.

Responsibilities:
  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
  • Monitor the service event through completion for compliance.
  • Manage the service requests of customers through different access channels.
  • Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
  • Provide resolution and feedback based on analysis.
  • Participates/leads in projects for process or quality improvements.
  • Works with escalated customers and recommends actions in post incident reviews.
  • Manages multiple tasks or cases simultaneously with minimal supervision
  • May act as a mentor or trainer in the team.

Education and Experience Required:
High school education or equivalent.
Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:
  • Superior communication skills both written and verbalExperience in customer facing role either remote or face to faceUnderstands internal processes and toolsComputer proficiency.
  • Problem solving skillsAccuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role.
  • Familiarity with computer technologyTime management skillsOversee compliance with operating procedures and standards.
  • Experience in call routing and processes as well as case logging systems and obligation systems.
  • Strong understanding of internal processes, tools and usage of such tools in managing daily tasksAbility to mentor and train new agents

  • Customer Solutions Representative IV

    2 weeks ago

    Rio Rancho, New Mexico, United States eTeam Full time

    Job Title: Customer Solutions Representative IVWe are seeking a highly skilled Customer Solutions Representative IV to join our team at eTeam. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Validate customer entitlement and log cases for routing...

  • Customer Solutions Representative IV

    3 days ago

    Rio Rancho, New Mexico, United States eTeam Full time

    Job DescriptionAs a Customer Solutions Representative IV at eTeam, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to resolve customer issues in a timely and professional manner, ensuring that our clients receive the highest level of service possible.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    4 weeks ago

    Rio Rancho, New Mexico, United States eTeam Full time

    Job Title: Customer Solutions Rep IVLocation: RemoteDuration: ContractJob Description:We are seeking a highly skilled Customer Service Representative to join our team at eTeam. As a Customer Solutions Rep IV, you will be responsible for validating customer entitlement, logging cases, and routing or dispatching end-users to the proper resources.You will...

  • Customer Service Rep

    3 weeks ago

    Rio Rancho, United States Volt Full time

    Job DescriptionJob DescriptionYou Deserve a job you love!Volt is immediately hiring a Customer Service Representative for a local leading organization in Rio Rancho, NMAs a Customer Service Rep. you will:Perform over the phone Customer serviceProcess/ maintain customer ordersPerform Data analysisPerform some contract reviewCustomer Service Rep. candidates...

  • Customer Solutions Representative

    3 weeks ago

    Rio Rancho, United States Manpower Full time

    Our client, a leading technology company, is seeking a hybrid Customer Solutions Representative to join their team. As a Customer Solutions Representative, you will be part of the Customer Solutions team supporting customers in the US. The ideal candidate will have superior communication skills, experience in a customer-facing role, and the ability to work...

  • Customer Solutions Specialist

    4 weeks ago

    Rio Rancho, New Mexico, United States BCforward Full time

    Job Title: Customer Solutions RepresentativeWe are seeking a highly motivated Customer Solutions Representative to join our team at BCforward. As a Customer Solutions Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Validate customer entitlement and log cases for routing or...

  • Customer Solutions Representative

    4 weeks ago

    Rio Rancho, United States BCforward Full time

    Customer Solutions Representative BCforward is currently seeking a highly motivated Customer Service Representative at Rio Rancho, NM, 87144Position Title: Customer Service Representative Location: Rio Rancho, NM, 87144 Anticipated Start Date: Tentative start Date 06/03/2024 Please note this is the target date and is subject to change. BCforward will send...

  • Industrial Maintenance Electrician IV

    4 weeks ago

    Rio Rancho, United States Amentum Full time

    Amentum is seeking an Industrial Maintenance Electrician IV to join our operations & maintenance team.This position is responsible for providing an advanced level of expertise in responding to work orders, troubleshooting, servicing, and documenting the electrical and controls needs of equipment and systems related to HVAC units for CNC production equipment,...

  • Industrial Maintenance Electrician IV

    4 weeks ago

    Rio Rancho, New Mexico, United States Amentum Full time

    Job Title: Industrial Maintenance Electrician IVAmentum is seeking an experienced Industrial Maintenance Electrician IV to join our operations & maintenance team.Job Summary:This position is responsible for providing advanced expertise in responding to work orders, troubleshooting, servicing, and documenting the electrical and controls needs of equipment and...

  • Industrial Maintenance Mechanic IV- HVAC

    4 weeks ago

    Rio Rancho, United States Amentum Full time

    Amentum is seeking an Industrial Maintenance Mechanic IV- HVAC to join our operations & maintenance team.This maintenance mechanic is responsible for providing an advanced level of expertise in responding to work orders, troubleshooting, and providing preventive and corrective maintenance on the facility mechanical equipment and systems in an industrial...

  • Industrial Maintenance Mechanic IV- HVAC

    4 weeks ago

    Rio Rancho, United States Amentum Full time

    Amentum is seeking an Industrial Maintenance Mechanic IV- HVAC to join our operations & maintenance team.This maintenance mechanic is responsible for providing an advanced level of expertise in responding to work orders, troubleshooting, and providing preventive and corrective maintenance on the facility mechanical equipment and systems in an industrial...

  • Customer Service Representative

    4 weeks ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionAscendion is a leading digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.Headquartered in New Jersey, our workforce of 6,000+...

  • Customer Service Representative

    2 months ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionWe are a leading digital engineering solutions company, providing innovative software platforms and products that drive growth and deliver exceptional experiences to consumers and employees.Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.Headquartered...

  • Customer Service Representative

    1 month ago

    Rio Rancho, New Mexico, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul products and...

  • Customer Service Representative

    3 weeks ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionWe're a full-service digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.Our CultureWe're built differently to engineer the next....

  • Retail Sales Associate

    2 weeks ago

    Rio Rancho, New Mexico, United States Delek US Full time

    Delek US Retail Sales AssociateAs a Retail Sales Associate at Delek US, you will play a key role in delivering exceptional customer experiences and driving sales growth. Your responsibilities will include:Providing top-notch customer service and assisting customers in finding productsOperating cash registers and handling financial transactions...

  • Customer Service Representative

    1 month ago

    Rio Rancho, New Mexico, United States Ascendion Full time

    About AscendionWe are a full-service digital engineering solutions company that empowers growth and delivers captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients.Our culture is built on opportunity, inclusion, and a...

  • Customer Service Representative

    1 month ago

    Rio Rancho, New Mexico, United States Triumph Management Group, Inc. Full time

    Transform Customer Experiences with Triumph Management Group, Inc.We're seeking a talented Customer Enrollment Representative to join our dynamic team at Triumph Management Group, Inc. As a key player in our customer enrollment process, you'll be responsible for delivering exceptional service and creating positive experiences for our clients.As an...

  • Retail Sales Associate with Food Service Experience

    3 weeks ago

    Rio Rancho, New Mexico, United States Delek US Full time

    Delek US Retail Sales Associate Job DescriptionWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Delek US. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Key...

  • Store Sales Associate with Service Expertise

    14 hours ago

    Rio Rancho, New Mexico, United States Delek US Full time

    We're seeking a highly skilled Store Sales Associate with a strong focus on service expertise to join our team at Delek US in Rio Rancho, NM. As a key member of our retail store team, you will play a critical role in delivering exceptional customer experiences and supporting the smooth operation of our store.Job Summary:The Store Sales Associate is...