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Vice President, Customer Remote
2 months ago
This is a job for a Vice President, Customer Engagement position with a company, This is a Remote position. Job Summary: As the Director of Career Kickstart Professional Learning, you will be a catalyst for change in expanding opportunities for students through teacher practice. In close collaboration with the Director of Career Kickstart Instruction and Training, you will play a critical role in developing and delivering Career Kickstart's pedagogical model and vision, the strategy to ensure all teachers are equipped to deliver CK courses in alignment to this vision, and building the suite of instructional resources for teachers and students to ensure every CK student leaves with the technical knowledge, professional skills, and applied learning experiences that give them the confidence and skills to be successful in an internship or apprenticeship in the pathway. Career Kickstart is a start-up within a large organization, College Board. You will be a part of the three-person Instruction Team within CK, a part of the larger CK team (approximately 15 people) and have the resources of the broader AP team to support you in your execution. In this role and in close collaboration with the Director of Career Kickstart Instruction and Training you will: Teacher Professional Learning (PL) - 35%. Develop and execute a teacher PL program, inclusive of a week-long CK summer institute (CKSI) and through-year PL experiences, that ensure CK teachers (1000 new teachers annually) are prepared to and supported in teaching CK pathway courses in alignment with CK's pedagogical model and vision. You will start by developing this for our first pathway: cybersecurity. Collaborate with CK's Market Adoption team to align teacher PL with state certification requirements to provide pathways for teachers to earn their CTE certification/credential. Lead the creation and delivery of content in CK PL experiences (inclusive of asynchronous/synchronous and in-person/virtual opportunities). Facilitator Professional Learning (Train the Trainer) - 35%. Recruit and onboard talent to facilitate high-quality CKSIs across the country. Develop and execute an application process and retention strategy for CK PL facilitators. Design and develop a facilitator PL program to equip CK facilitators with the skills to successfully impact teacher practice in CK's PL offerings. Instructional Resource Development - 20%. Collaborate with course leads to build and publish a suite lesson plans and other instructional resources that reflect CK's pedagogical vision and current discipline-specific best practices. Conduct in-depth reviews of content developed by external creators to ensure alignment with CK's pedagogical model and vision. Ensure coherence between the CK lesson plan suite and other instructional resources (including external curriculum provider offerings), teacher PL, and facilitator PL. Alignment and Cycles of Improvement - 10%. Collaborate with course leads to ensure the content of course-specific teacher PL and facilitator PL is aligned with the corresponding course frameworks and industry/disciplinary practice. Maintain a deep understanding of the CTE landscape and best pedagogical practices and translate knowledge into Career Kickstart's program strategy and improvements related to teacher PL and instructional supports. Ensure all products are as fair, bias-free, and in alignment with CK/AP standards as possible. Apply regular cycles of feedback from key stakeholders (e.g. teachers, schools/districts, students, etc.) to update and improve PL experiences for teachers, facilitator PL, and curricular resources (e.g. lesson plans, formative assessments, etc.) Support cross-functional teams and workstreams to ensure product/program delivers exceptional user experience to students, educators, and schools. About You, You have: A passion for and commitment to expanding educational opportunities for a diverse audience of students and teachers. 7+ years of rel vant experience in CTE education, pedagogy, or teacher professional learning (including training the trainer). Demonstrated leadership or recognition in applying best pedagogical practices and an ability to translate knowledge into high-quality learning experiences for both teachers and students. Demonstrated ability to design and implement high-quality teacher professional learning. Experience with instructional coaching, instructional design, and content development Proven ability to manage and/or launch new projects. High degree of personal ownership and accountability to consistently deliver results in a fast-paced and high-profile environment. Comfort with ambiguity and entrepreneurial mindset and an ability to adapt and problem-solve when presented with new information, situations, or challenges. Natural curiosity and a commitment to continuous learning and improvement. Strong organizational and time management skills with a process-oriented mindset. Strong ability to make data-driven decisions to inform product strategy, development, and improvement cycles. Excellent interpersonal, collaborative, and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization. Exceptional communication skills that allow you to be clear, compelling, and persuasive across formats and audiences. Thorough understanding of the CTE landscape and experience with career-focused education offerings (e.g., coursework, credentials) that are successfully adopted in K-12, including development processes, state/district needs, emerging technologies, go-to-market strategies, partnership integrations, etc. is preferred. Ability to travel up to 10-12 times a year. About Our Culture: We are motivated to positively impact the educational and career trajectories of millions of students a year. We prioritize building a diverse and inclusive team where every team member can thrive, and systems and meeting structures where every voice is heard. We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals. Requirements: This is a remote role, but residence in New York (where our central office is located) or one of our focus states - CO, TN, CA, TX or NC - is preferred. If you live in NYC, staff are asked to come into the office Tuesdays and Wednesdays. We are asking for all applications by April 15. Proficiency in Microsoft Word, Excel, and PowerPoint required. Background in K-12 education and/or Career and Technical Education is preferred, but not required. About Our Process: Application review will begin immediately and will continue until the position is filled. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process. About Our Benefits and Compensation: College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market. The hiring range for a new employee in this position is $80,000 to $135,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary. Your salary will be carefully determined based on your location, relevant experience
