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Assistant Vice President, Branch Operations Manager

2 months ago

Jackson, New Jersey, United States First Commerce Bank Full time
Position Overview

Role Summary: The Branch Operations Manager is responsible for overseeing the daily functions of the branch, ensuring exceptional service delivery and operational efficiency.

Key Qualifications:

  • At least 5 years of experience in branch management
  • Proven track record in business development
  • Comprehensive understanding of banking products, services, and operational policies
  • High School diploma required; further education preferred
  • Specialized training in banking practices
  • Proficient in:
    • English (reading, writing, grammar, mathematics)
    • Computer skills
    • Analytical problem-solving
  • Strong interpersonal, communication, customer service, and sales skills
  • Demonstrated leadership and management capabilities
  • Excellent organizational and project management skills
  • Ability to lift up to fifty (50) lbs. of coin
  • Valid driver's license required

Benefits Offered:

  • Medical, dental, and vision insurance
  • Employer-paid life insurance
  • 401(k) plan with matching contributions
  • Paid Time Off (PTO) and Federal holidays
  • Long-term disability insurance (employer paid)
  • Flexible spending accounts
  • Health savings account with employer contributions
  • Employee discount program through LifeMart

Core Responsibilities:

  • Oversee branch operations to fulfill the financial service needs of the community
  • Develop and implement strategies to achieve branch goals aligned with the Retail Banking Division's objectives
  • Ensure compliance with internal policies and external regulations
  • Supervise branch staff and maintain effective communication with management
  • Generate periodic performance reports
  • Lead sales initiatives and business development efforts to drive growth and customer satisfaction
  • Enhance the bank's reputation through proactive customer engagement
  • Foster strong customer relationships to support marketing efforts
  • Ensure customer retention and branch growth
  • Collaborate with management to set sales and profit targets
  • Maintain adequate staffing levels to meet service and sales goals
  • Train customer service personnel on product knowledge and sales techniques
  • Motivate and guide branch team members to achieve performance objectives
  • Establish sales and service goals for team members
  • Ensure timely reporting of sales and service metrics
  • Conduct regular sales and service meetings
  • Engage in outside sales and customer service activities
  • Ensure all operations adhere to established policies and procedures
  • Maintain security, safety, and cleanliness of the branch
  • Supervise the opening and closing of the branch
  • Conduct regular audits and compliance checks
  • Manage customer account setups and reviews
  • Participate in product development and execution
  • Coordinate remote capture processes for business clients
  • Review branch reports for accuracy and compliance
  • Engage with community organizations to enhance the bank's image
  • Assist in budget development and adherence
  • Promote a harassment-free workplace in accordance with laws and policies
  • Support risk management and compliance initiatives
  • Assist in the recruitment and training of new staff
  • Monitor employee performance and provide feedback
  • Communicate with management to align goals and activities
  • Perform additional tasks as needed to support branch operations

First Commerce Bank is committed to delivering high-quality financial products and services with outstanding customer service. We strive to meet the financial needs of our customers through secure technology and dedicated personal service. Our relationships are built on responsiveness, professionalism, trust, integrity, and fairness.

First Commerce Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law.