(Remote)Customer Service Data Analyst

1 month ago


Jackson, United States VOLT Management Full time

This is a Remote job for a Customer Service Data Analyst located in Jackson, MS. Responsibilities: Work with management to develop and implement standards and procedures to enhance overall dealer sales and service operations processes to improve dealership performance and raise dealers who are performing at sub-standard levels through process and product initiatives. Develop tracking tools to gauge process improvement and internal department/division and dealer/regional standing versus objective.Support the Sr. Manager, Retail & Customer Feedback, as a SME for the Retail Experience Survey Interference Program and the unusual activity report. Investigate, discuss, and document discussions surrounding survey interference and unusual activity. Act as clearinghouse for many processes, region lists, and signed forms. Support management with the retail-facing customer feedback programs including collaborating and training field representatives in specific areas of the Retail Experience Survey Program.Support management to report on the Retail Experience Survey Interference Program. Responsible for contact report documentation, maintaining support documentation, and improving the current process of programs.Follow process steps for the survey interference program and enhance unusual activity report understanding with field representatives.Leverage AdobeSign for Dealer interference strike letters. Requirements: Three years of experience in a s imilar field preferred Prior experience at an automotive dealership and/or OEM is preferred Experience in customer service and process improvement preferred Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS)Completed Bachelors degree. Benefits: Volt offers benefits (based on eligibility) that may include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.



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