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Medical Appointment Clerk

4 months ago

Ellsworth Air Force Base, United States Potawatomi Federal Solutions Full time
Position Title: Medical Appointment Clerk

Division: AA

Location: Ellsworth AFB, SD

Position Summary

Advancia Aeronautics is actively seeking self-motivated, detail oriented, organized, and enthusiastic Appointment Clerks Lead to provide contract appointment clerk duties supporting healthcare operations at the 28th Medical Group, Ellsworth AFB, SD. The Appointment Clerks will work under the general direction of an Appointment Clerk Lead to provide patient appointing, patient secure messaging, patient registration duties following protocols set forth by the Government and the 28th Medical Group guidelines and be the point of contact for Government information flow.

Essential Duties & Responsibilities
  • Book initial, follow-up and reschedule appointments, input cancellations, and perform call-back reminders IAW Government-provided protocols
  • Accept face-to-face contact, telephonically, or video-based appointment requests by authorized beneficiaries, staff members or automated means
  • Abide by telephony metrics as established by the most current Air Force Instruction 44-176 to include, but not limited to, booking error-free appointments, answering calls within 45 seconds, and resolving customers' requests within 180 seconds
  • Administratively support the secured messaging system to include, but not limited to, responding to patients with 24 hours, performing enrollment, and transferring provider empanelment, and deleting patients who are no longer enrolled
  • Provide administrative support, such as retrieving data and metrics, to Healthcare Integrators, Group Practice Managers and other staff members to increase HEDIS metrics and enhance access for all enrollees
  • Verify and update patient registration, patient contact and additional health insurance data; perform eligibility checks in Government-provided eligibility system
  • Prepare and analyze reports to include, but not limited to, metrics related to compliance standards IAW AFI 44-176 and DHA IPM 18-001
Education & Experience Requirements
  • Must pass a DoD Background Investigation
  • Prior experience in appointing, healthcare operations and use of clinical applications in a DoD healthcare setting preferred
  • Experience in assisting customers either in person, over-the-phone or video call
  • Proficient in use of the Microsoft Office Product Suite
  • Ability to read, write, speak, and understand English fluently
Working Conditions/Working Environment/Physical Demands
  • Services are provided indoors at a government facility at Ellsworth AFB, SD
  • Lift and/or carry 5-50 lbs., climb, and push/pull carts
  • Works under the general supervision and technical direction an Appointment Clerk Lead and Group Practice Manager
  • Support hours are between 0655-1625/Monday-Friday excluding Federal Holidays


Advancia Aeronautics, LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.