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Contact Center Specialist
2 weeks ago
Grand Rapids, United States CU*Answers Full timeDescription POSITION SUMMARY The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do...
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Contact Center Specialist
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Grand Rapids, United States CU*Answers Full timeDescription POSITION SUMMARY The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do...
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Contact Center Specialist
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Grand Rapids, United States CU* Answers Full time $15 - $16POSITION SUMMARY:The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do some light...
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Bilingual Contact Center Specialist
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Grand Rapids, United States CU*Answers Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARYThe Bilingual Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings.The...
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Contact Center Technology Specialist
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Contact Center Application Specialist
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Contact Center Technology Solutions Specialist
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Call Center Specialist
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Assistant Manager of Contact Center Operations
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Grand Rapids, United States CU*Answers Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARYThe Assistant Manager of Contact Center Operation’s primary function is the responsibility for ensuring that new employees receive onboarding training to prepare them for their role in both Collections and Conversion Call Center (CSCC). The role is also responsible for meeting the training needs of...
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Call Center Admissions Specialist
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Parts Inventory Specialist
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Billing Operations Specialist
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Collections Specialist
2 months ago
Grand Rapids, United States CU*Answers Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARYThis position will report to the Collections and Contact Center Team Lead and will focus on Collections and Conversion Contact Center goals. Working in a phone intensive environment, the Collection Specialist will make/take outbound/inbound calls from delinquent borrowers to understand the issue...
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Culinary Specialist for Childcare Center
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Dell Rapids, South Dakota, United States Lil Bugs Learning Center Full timePosition OverviewAre you passionate about cooking and nurturing young minds? Join our dedicated team at Lil Bug's Learning Center as a Culinary Specialist!We are currently seeking enthusiastic individuals to fill our cook position, as well as various roles within our infant and toddler programs. We have both full-time and part-time opportunities...
Contact Center Specialist
3 months ago
DescriptionPOSITION SUMMARY The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do some light collections work for that team. The person in this position will present themselves professionally and position themselves as an organized, proficient, accurate individual as well as position themselves as goal and results oriented. ESSENTIAL Job Functions Maintain a pleasing and professional demeanor while addressing member concerns and questions delivered through the ACD lines from all inbound clients as assigned. Initiate outbound calls, both sales and reminders, based on assigned campaigns. Actively soft-sell credit union products and services by matching product/service benefits to the member's needs. Perform duties related to special projects requests. Other duties as assigned. JOB qualifications Ability to work hours of Contact Center Operations as needed. Working knowledge of Microsoft Office primarily Outlook, Excel, and Word. Excellent interpersonal communication skills Demonstrate attention to detail and respond well to deadlines Prior Sales Experience; preferably in a credit union or financial services environment Ability to work with and take/provide direction to others Ability to use discretion when dealing with sensitive or confidential data. Ability to accurately type 20 words or more per minute. Ability to work effectively within a team setting. CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws. CU Answers maintains a strong policy of equal employment opportunities for all employees and applicants for employment. We strive to be consistent in hiring, training, promoting, and compensating employees on the basis of personal competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, transgendered status, marital status, pregnancy, disability, citizenship, genetic information, veteran or military status, height, weight, as well as other classifications protected by applicable federal, state and local laws. Our equal employment opportunity philosophy applies to all aspects of employment with CU Answers, including recruiting, hiring, training, assignment, transfer, promotion, job benefits, pay, demotion, dismissal, and educational assistance.
