Contact Center Application Specialist

2 weeks ago


Cedar Rapids, Iowa, United States Randstad Full time
Contact Center Application Analyst

We are seeking a highly skilled Contact Center Application Analyst to join our team at Randstad Digital. As a key member of our team, you will be responsible for supporting and optimizing the implementation and usage of contact center technology solutions within our organization.

Key Responsibilities:
  • Collaborate with the OnCall business to facilitate and implement contact center technology solutions.
  • Act as the expert in contact center systems and other applications used to support the OnCall Contact Center.
  • Analyze system requirements, troubleshoot issues, and participate in solution design.
  • Provide technical guidance to IT colleagues and OnCall business partners.
  • Maintain vendor relationships and communicate technical concepts effectively.
Requirements:
  • Minimum 2 years of experience in contact center technologies.
  • Experience with CRM software, telephony systems, and other contact center technologies.
  • Relevant certifications such as CompTIA Healthcare IT Technician, HealthIT Certified Professional, or similar credentials.
  • Proficiency in analyzing complex business requirements and translating them into technical solutions.
What We Offer:
  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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