Contact Center Technology Specialist

2 weeks ago


Cedar Rapids, Iowa, United States Randstad Full time
About the Role

We are seeking a highly skilled Contact Center Application Analyst to join our team at Randstad Digital. As a key member of our OnCall business, you will collaborate with our experts to design, implement, and optimize contact center technology solutions.

Key Responsibilities
  • Support and optimize the implementation and usage of contact center technology solutions within the organization
  • Analyze system requirements and troubleshoot issues related to contact center applications
  • Participate in solution design and provide technical guidance to IT colleagues and business partners
  • Maintain vendor relationships and communicate technical concepts to key stakeholders
Requirements
  • Minimum 2 years of experience in contact center technologies and CRM software
  • Experience with healthcare-specific contact center software and platforms
  • Relevant certifications such as CompTIA Healthcare IT Technician or HealthIT Certified Professional
  • Proficiency in analyzing complex business requirements and translating them into technical solutions
What We Offer

As a Contact Center Application Analyst at Randstad Digital, you will have the opportunity to work with a talented team of experts and contribute to the development of innovative contact center solutions. We offer a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution. If you are a motivated and detail-oriented individual with a passion for contact center technologies, we encourage you to apply for this exciting opportunity.



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