IT Support Engineer

1 month ago


Phoenix, United States WITS (Wistron ITS) Full time

Job Title: IT System Support Engineer.

Location: North Phoenix, AZ.

Work Type: Fully Onsite in North Phoenix, Arizona (No Remote Work).

Experience: Minimum 2 to 3 years.

Employment Type: W2.

About WITS:

WITS is a global IT leader with 31 years of experience and over 10,000 professionals. WITS US was established in 2014 with a focus on offering tailored IT and software development professional services to clients across the Americas and Asia.

Job Description:

We are looking for a proactive IT Systems Support Engineer with 2-3 years of hands-on experience to join our team and help manage our IT infrastructure.

  • Supporting our ERP and new in-house applications.
  • Ensuring cybersecurity for our email and file systems.
  • Managing endpoint solutions.

Key Qualifications:

  • Strong system administration skills in both Microsoft Windows Server and Linux environments.
  • Understanding of fundamental cybersecurity principles, particularly for Microsoft 365 Exchange and file systems, with a willingness to expand knowledge of cybersecurity.
  • Enthusiasm for endpoint management and coordination with vendors for effective end-user hardware and software support.
  • Proficiency in both English and Mandarin.

Key Responsibilities:

  • Oversee cybersecurity measures for email and file systems to safeguard data and information.
  • Manage our existing ERP system while supporting both Linux and Windows environments.
  • Coordinate technical support for end-user laptops/desktops with external vendors.
  • Provide direct technical support to end users, troubleshooting and resolving issues promptly.
  • Supervise Malwarebytes Enterprise anti-virus solutions to protect client systems.
  • Maintain and optimize servers, ensuring they are secure and backed up regularly.
  • Administer and ensure the stability of Windows servers.
  • Manage and maintain Linux (Ubuntu) servers for various applications and services.
  • Monitor enterprise applications (e.g., ERP, Office 365) for performance and troubleshoot issues with application owners.
  • Ensure network uptime by managing performance and resolving connectivity issues.
  • Maintain network security by applying patches, updates, and configuring firewalls.
  • Ensure regular backups of servers, storage, and databases, with configured failover systems for redundancy.
  • Manage user access through Active Directory, including provisioning and de-provisioning
  • Provision and configure VPN, anti-virus, and necessary settings for end users and devices.
  • Ensure the overall IT environment, including servers, network, and endpoints, operates smoothly.

Please Note: We do not provide work authorization sponsorship and relocation support for this position. We can not hire through any third-party vendors such as your employer.

Concise list of specific technical skills:

You need to have at least 2 years of experience in the following skills:

  1. Microsoft Windows Server Administration.
  2. Linux (Ubuntu) Administration.
  3. Microsoft 365 Exchange Security.
  4. End-User Technical Support.
  5. Endpoint Management.
  6. Network Performance Monitoring.
  7. Backup and Recovery Solutions.
  8. Active Directory Management.
  9. Firewall Configuration and Security Patching.

If you are passionate about IT support and looking for an opportunity to grow your skills in a dynamic environment, we'd love to hear from you



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