Associate, Market Operations

3 weeks ago

Wilmington, United States Cityblock Full time
Job Description:

About the Role:

The Market Operations Support Associate will lead core operational initiatives in the North Carolina Market. You will report to the Director of Market Operations Support and will work closely with leadership across the North Carolina Market, as well as with National and Regional leaders across Cityblock's Clinical Strategy, Data and Product Teams and with external partners.

The Market Operations Support Associate will wear many hats and assume major responsibilities within high visibility projects and engagements related to building, monitoring and improving Cityblock's core operations as we scale rapidly within the market and evaluate opportunities to improve the Cityblock care model.

The ideal candidate learns quickly, takes initiative, and can work collaboratively with all team members. You love to build and test new processes and workflows, and are ready to roll up your sleeves and dig into the details to make sure they land. You draw insights from data and are comfortable working with Cityblock's data team to make sure our care teams have access to the data and tools they need to serve our members. If you like solving hard problems, have experience serving on teams to deliver high impact projects and initiatives, are excited about joining an organization that will drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you

This role is Hybrid - 90% remote. Must live in NC.

You Will:

You will develop and monitor a variety of programs and projects to support the North Carolina Market, which may include:
  • Developing new standardized, scalable processes and workflows to address market needs and continuously monitoring performance
  • Analyzing performance data and designing dashboards with the data team to ensure leadership and staff have access to the right data to drive performance
  • Owning and improving existing key components of our care model strategy at the market level, including provider visit strategy, member surveys, and other clinical initiatives
  • Piloting new market-level initiatives and distilling learnings and applying best practices towards national operations
  • Supporting coordination with local partners and vendors
  • Supporting roll-out of national strategic initiatives at the hub level
  • Project managing longer term market initiatives, including monitoring members moving between models
Requirements for the Role:
  • Have 1-3 years of experience in management consulting or similar large-scale initiatives management experience
  • Enjoy doing whatever it takes to execute complex, cross-functional projects
  • Are detail oriented and adopt a process-oriented mindset
  • Are very comfortable with the project planning process, materials, and workflows
  • Are very comfortable with business analytics or performance measurement, and proficient in Excel (we mostly use Google Sheets)
  • Have a proven track record for working well across diverse teams
  • Thrive in fast-moving work environments as an independent contributor
  • Have exceptional oral and written communications skills
  • Bachelor's degree required


Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock's medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

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