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Patient Services Check Out

4 months ago

Mishawaka, United States Cataract & Laser Institute Full time
ESSENTIAL RESPONSIBILITES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Uphold the MWEC standards through exceptional customer service
  • Greet patients in a friendly, professional manner
  • Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
  • Perform end of day tasks, including balancing cash drawer, processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verification
  • Monitor patient flow throughout the office, properly communicating delays
  • Respond to patient inquiries about billing, procedures, policies and available services
  • Evaluate and support implementation of new technology and equipment
  • Provide a safe and clean office environment
  • Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
  • Monitor MWEC processes to ensure compliance with the organization’s policies and with the guidelines set by relevant regulatory agencies
  • Demonstrate a commitment to Standards of Care and Vision for Life principles
  • Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
SUPPLEMENTARY RESPONSBILITIES: Depending upon the patient volume and/or patient flow, you may be required to perform the following tasks.
  • Collect patient medical history and enter data into EHR
  • Respond to patient inquiries regarding medical procedures and medication regimens
EDUCATION AND/OR EXPERIENCE:
  • High school graduate, or equivalent
  • Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
  • Previous medical office experience and knowledge in medical coding/billing is preferred
COMPETENCIES: The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
  • Proficient in EHR, including exceptional keyboarding skills
  • Ability to accurately process insurance claims, and ensure proper reporting to Central Billing
  • Excellent interpersonal, written, and verbal communication skills
  • Detail oriented with strong organizational skills
  • Ability to obtain knowledge and skills on the job or through educational courses
  • A strong commitment to helping people
  • Polite, professional, and courteous
  • Ability to lead, motivate and promote a team environment
  • Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
  • Report for scheduled work shifts in a dependable and timely fashion pursuant to MWEC attendance policy
ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.
  • Constant walking and standing; frequent bending, stopping and reaching
  • Strong sensory skills such as good eyesight, good hearing, and dexterity
PERSONAL DEVELOPMENT:
  • Staff members are required to meet training expectations within the initial 90-day probationary period. This training includes instructional sessions on medical coding/billing, mechanical equipment, optical math, optical physics, and job-specific responsibilities, along with education on basic optical terminology and ocular diseases.
  • Obtaining certification in optometric field is encouraged. MWEC will provide assistance to all employees eligible for the Employee Career Development Program.