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Guest Service Representative

2 months ago

Mishawaka, Indiana, United States White Lodging Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at White Lodging. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and sincere greetings to all guests, ensuring a positive first impression.
  • Efficiently check-in and check-out guests, handling all necessary paperwork and procedures.
  • Anticipate and exceed guest expectations, offering personalized service and recommendations.
  • Handle guest mail, messages, and safe deposit boxes with discretion and care.
  • Operate the hotel computer system with proficiency, ensuring accurate and efficient processing of guest information.
  • Develop a thorough knowledge of hotel services, amenities, and surroundings, providing guests with expert recommendations and guidance.
  • Monitor room availability, selling strategies, and discounts, ensuring optimal revenue management.
  • Maintain a clean and organized workspace, adhering to hotel standards and protocols.
  • Collaborate with colleagues to ensure seamless service delivery and exceptional guest experiences.
Requirements
  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Excellent communication and interpersonal skills, with a focus on customer service and conflict resolution.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Proficiency in hotel computer systems and software, with a willingness to learn and adapt.
  • Ability to lift up to 50 pounds, with occasional heavy lifting or moving required.
What We Offer
  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan and employee assistance program.
  • Complimentary and discounted rooms, as well as tuition reimbursement and professional development opportunities.