Information Technology Support Specialist

5 days ago

New York, United States Aquarian Holdings Full time

Aquarian

Aquarian is a diversified global holding company with a strategic portfolio of insurance and asset management solutions.

After launching in 2017, Aquarian finalized its first investment in 2018. Since then, Aquarian has grown to over $18.2B in assets under management. Aquarian Insurance acquires and operates companies providing retirement income and reinsurance solutions for millions of people. Aquarian Investments deploys capital into opportunities that yield attractive risk-adjusted returns with downside protection for its clients.

Aquarian's approach combines a wide and holistic view of the investment landscape with incisive decision-making and deep investing acumen. The company invests across the capital structure and creates tailored financing solutions that enable high-quality companies to grow and evolve.

Aquarian is an ideal environment for those driven to make a lasting impact on long-term investing. We value diverse perspectives and believe aligning employee incentives with the firm's performance is essential to the business's success. We offer people an opportunity to build together and be a part of something bigger than themselves.

The Role

Aquarian Holdings is looking for an exceptional individual to join our team as an IT Support Specialist. This role is responsible for providing technical support and managing the services of our external IT service provider. In collaboration with leadership and the service provider, the specialist maintains and evolves the hardware and software infrastructure ensuring that business needs are met. The ideal candidate is a technically knowledgeable, resourceful, problem solver who demonstrates high attention to detail and an ability to proactively manage and track large scale projects as well as day-to-day tasks.

Specific responsibilities of the role include:

  • Act as a main point of contact for on-site IT questions
  • Work with IT service provider to provide ongoing troubleshooting, customer service, and IT support for all employees
  • Provide guidance and support to users on basic software applications, system access, and IT policies
  • Educate users on best practices for data security, password management, and general IT-related topics
  • Perform administrative tasks in various systems (Office365, phone system, etc.)
  • Provide direction to IT service provider for configuration and deployment of laptops and peripherals for new hires
  • Conduct the IT onboarding session with new hires
  • Maintain asset inventory and procure new hardware as needed
  • Solve hardware logistical concerns as needed
  • Maintain and troubleshoot A/V meeting and conferencing equipment
  • Assist with IT security protocols and execution as directed
  • Assist with testing and deploying new software tools and solutions
  • Train users on new or updated hardware and software
  • Execute, develop, and maintain documentation

We desire the following qualities in all candidates:

  • Experience with troubleshooting desktop PC hardware such as monitors, laptops, and peripherals
  • Familiarity with IT office equipment, networking, firewalls, and AV integrations.
  • Experience troubleshooting and managing Microsoft Office 365, Windows 10, Apple iPhones, and Azure Cloud and active directory
  • Fundamental understanding of cyber security and IT risk management
  • Effective communication skills, both verbal and written, with the ability to convey technical information to non-technical user
  • Excellent problem-solving and troubleshooting skills with a logical approach to issue resolution
  • Comfortable troubleshooting and supporting Tier 1 through Tier 3 incidents
  • Strong customer service orientation and ability to support executive team members with professionalism and empathy
  • Ability to quickly learn and integrate new concepts and 3rd party software tools (i.e. MS Office, SaaS, Zoom, Cisco AnyConnect)
  • Proven ability to prioritize and work independently for assigned tasks as well as working collaboratively in a team environment
  • Proven experience managing IT projects, including project planning, execution, and delivery within scope, schedule, and budget constraints.
  • Demonstrated ability to lead/mentor/manage team members utilizing coaching techniques and driving teams performance.

Education and Experience:

  • Bachelor's degree in computer science, information technology or a related field required
  • 5+ years of related work experience

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