Information Technology Support Technician

4 weeks ago


New York, United States Tailored Management Full time

Job Description: IT Support Technician Contractor

Location: 888 Broadway, New York, NY 10003

Compensation: $50.00/hr

Onsite Support: Monday - Thursday


Overview:

The world’s largest entertainment streaming company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech Operations and Support Specialists to provide world-class support to the their workforce. Responsibilities include provisioning computers, deploying hardware, workstation and desk setups, supply/inventory support, assisting with conference room technology, and other operational support for end-user issues and requests.


Roles and Responsibilities:

  • Primary role is to assist on site with N-Tech Operations and Support team with operational and secondary support requests
  • Retrieval and disposal of hardware equipment through existing e-cycle program
  • Termination technology recovery procedures
  • Perform room to room technical sweeps and basic troubleshooting of conference room and general audio-visual equipment around campus
  • System preparation of computers ranging from macOS, Windows 11, Linux, ChromeOS and as well as mobile devices on iOS and Android.
  • Deployment of corresponding computer hardware, including on-site as well as preparation for shipment to remote locations
  • Partner with the N-Tech IT team to improve overall user experience by helping to implement new/updated workflows
  • Remote support through N-Tech channels


Skill Requirement:

  • Excellent Communication, interpersonal, and presentation skills
  • Experience troubleshooting productivity software including Google Workspace applications such as Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, as well as Microsoft Office and Adobe Creative Cloud desktop application suites
  • Experience troubleshooting conference room technology including Google Meet, Chromebox for Meetings
  • Experience hardware support for Windows/Apple/Chrome/Linux
  • IT or desktop support with a focus on the customer-facing experience
  • Preferred executive support experience
  • Fundamentals in networking protocols and troubleshooting
  • Experience supporting mobile devices including Android and iOS devices
  • Experience supporting copiers and consumer printers
  • Working knowledge with a ticketing systems environment
  • Knowledge of best practices around data security
  • Working knowledge with software, asset, and endpoint management tools (i.e. Jamf, Chef, Munki, Intune, Bitfit)
  • Working knowledge of audio/visual events technologies and support


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