Information Technology Specialist

2 weeks ago


New York, United States ACS International Full time

Position Description

Position: IT Solutions Specialist (Business Technology Specialist (BTS))

Company: ACS International

Location: New York, NY


Position Background:

The IT Solutions Specialist will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability.


Job Duties (include but not limited to):

  • Be able to install, configure, troubleshoot and resolve technical issues properly
  • Manage all on-site installation, repair, maintenance, network administration, and test tasks for items including, but not limited to:
  • Network Equipment (servers, firewalls, routers, wifi, switches)
  • Workstations (desktops, laptops, monitors)
  • Manage inventory of computers, peripherals, and software licenses
  • Peripheral devices (printers, scanners, docking stations)
  • Audio-visual equipment and backup solutions
  • Provide training and education to customers about products and services
  • Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift
  • Document and implement client processes by creating SOPs (Standard Operating Procedures) including, but not limited to:
  • New User Setup & Termination Processes (Active Directory)
  • Workstation Setup Guides
  • Network Diagrams
  • Work with Technical Account Manager to manage the clients’ needs
  • Provide excellent customer support and technical services onsite and remotely
  • Take ownership of tasks and follows through to ensure complete resolution
  • Work closely with the company’s support desk team to resolve technical issues
  • Experience working in a team-oriented, collaborative environment


What Our Ideal Candidate Will Bring:

The successful candidate should have a bachelor’s degree in a technology related field or equivalent certifications

  • Minimum 3+ Years of computer hardware repair
  • Minimum 3+ years of outstanding customer service experience
  • Minimum 3+ years of hands-on technical experience

Strong working knowledge of:

  • Windows Devices
  • Apple Devices
  • Active Directory, File & Printer Servers
  • Office 365/Google Suite Administration
  • Networking & Network Switches
  • Hardware Installations/Troubleshooting

Basic Knowledge of:

  • VoIP Systems
  • Video Conference Systems
  • Systems and Network Security
  • System backup
  • Imaging
  • Skills:
  • Excellent customer service skills
  • Excellent hands-on technical support skills
  • Excellent verbal and written communication skills
  • Be capable of lifting up to 25 lbs.


What Our Ideal Candidate Will Receive:

A company focused on maintaining a great company culture

An opportunity to make a difference in the company and to be rewarded for doing so

A company that is always looking to improve while adhering to our core principles.

An opportunity for career growth within the organization

Competitive compensation package with variable pay potential and benefits


Company Background:

Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele. Our services include providing fully staffed 24/7/365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, software development, and strategic consulting services to an array of corporate clients that align with their strategies and operations.

ACS has worked with corporate clients over 30 years including: Mansueto Ventures (publisher of Inc. and Fast Company Magazines), PWXYZ (publisher of Publisher’s Weekly), Lapine Brand Performance Agency, USSC Group, and InterSolutions, among many others


More information on ACS can be found at our website:



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