IT Technician II

1 month ago

Boca Raton, United States NQM Funding LLC Full time

NQM Funding, LLC aka Premier Mortgage Associates is a mortgage company with a 25-year history of helping people become new homeowners and refinancing others into a better financial situation. Serving clients needs is the core of our business. This basic principle of putting "the client first" is the reason we close loans based upon relationships, not leads. NQM Funding, LLC is not your typical mortgage company...and our clients appreciate that.

Our Corporate Headquarters, located in Boca Raton, Florida, is looking to hire an IT Technician II.

THIS POSITION IS NOT REMOTE. THIS PERSON MUST REPORT TO CORPORATE.

Job Title: IT Technician II

Reports To: ITTeam Lead / IT Manager/ Chief Information Officer

FLSA Status: Non-Exempt

Department: Information Technology

Division: Retail/TPO

Salary Range: $45K to $50K

Summary: NQM Funding is searching for a full-time IT Technician II with a passion for helping others through technology. The ideal candidate will have strong interpersonal skills and be reliable with an emphasis on teamwork. This role involves working closely with end-users to resolve complex technical issues, managing IT assets, and assisting with the implementation of new technologies. The IT Technician II will play a crucial role in ensuring the efficiency and reliability of IT services and contributing to various IT projects.

Duties and Responsibilities include the following:

  • The IT Technician II will assist and respond to users within our Vivantio ticketing system and redirect users to the appropriate team if applicable.
  • Install, configure, and troubleshoot on site and remote laptops, desktops, and other equipment (Scanners, printers etc.).
  • Work within a team of IT Technicians to assist with the installation, configuration, and maintenance of our network infrastructure.
  • Problem solving capability, able to work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Able to research, evaluate and recommend new hardware and software to both the team and users.
  • Ability to maintain and adhere to all IT policies and procedures as set by management.
  • Ability to lift 50 lbs. including equipment.
  • Maintain confidentiality of sensitive information and ensures that all devices and accounts meet our IT security policy standard.
  • Documents all information related to the completion of a ticket within the notes of our ticketing system.
  • Assists in expanding internal IT documentation.
  • Performs other related duties as assigned.
  • Provide occasional afterhours assistance during the week and weekend in an on-call schedule rotation every 3rd week.
  • Creating New Hires as well as shipping out Necessary equipment when needed.
Required Experience/Skills:
  • Strong technical knowledge of computer hardware, software, and network systems.
  • Experience with enterprise remoting software such as LogMeIn, TeamViewer or N-Able
  • Familiar with PC hardware upgrading, hard drive cloning/imaging.
  • Understanding of network hardware and how to troubleshoot. Ex - Cisco switches, routers and WAP.
  • Knowledge of MS Windows 7/10 /11 OS and Mac OS
  • Familiar with Office 365 applications.
  • 2-4 years of experience in an IT support or technical role
  • Understanding of basic networking (Switches, routers, DHCP, etc.)
  • Understanding of smartphone email setup (Will Train)
  • Experience encrypting devices through enterprise software.
Optional but a plus:
  • BSc/BA in Information Systems, IT, Computer Science, or related field
  • Exchange Server experience
  • Understanding of Microsoft domain networks
  • Experience with VoIP phone systems
  • Experience with Microsoft Windows Server
  • Mac OS/ IOS experience
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Cisco CCNA certification
  • Experience with Microsoft Active Directory
  • Understanding of virtualization technologies.
NQM Funding, LLC offers the following benefits:
  • Medical Plan
  • Dental Plan
  • Vision Plan
  • GAP Insurance
  • Life Insurance paid by the company
  • Voluntary Life Insurance
  • 401K
  • Pet Insurance
  • Legal Shield/ID Shield


Equal Employment Opportunity:

NQM Funding, LLC management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.

NQM Funding, LLC will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

NQM Funding, LLC will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to NQM Funding, LLC.

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