Radiology Patient Care Coordinator

2 weeks ago


Boca Raton, Florida, United States RAYUS Radiology Full time

Position Overview
RAYUS Radiology is seeking a dedicated Patient Service Representative to enhance our team. We are committed to transforming the radiology experience, making it an essential step in diagnosis and treatment.

Role Summary
As a Patient Service Representative, you will be pivotal in delivering exceptional patient-focused services. This position involves supporting the front office, managing medical records, and assisting technicians with patient interactions through a rotation of front desk, medical records, and technician support roles.

Career Progression
This role offers a pathway for advancement, where individuals in training will operate at the PSR I level, with opportunities to progress to PSR II based on proficiency and at the discretion of the Market Leader.

Key Responsibilities

  • Front Desk Operations: Serve as the primary contact for patients and visitors, ensuring a positive and memorable patient service experience. Efficiently register patients by confirming demographic details and collecting necessary payments prior to service.
  • Patient Communication: Inform patients about any delays and follow up to ensure their concerns are addressed satisfactorily.
  • Documentation Management: Verify and validate patient identification and insurance details, ensuring accurate electronic charting.
  • Compliance and Education: Provide necessary consent and compliance documents, explaining them thoroughly to patients when required.
  • Interdepartmental Coordination: Collaborate with various departments to enhance patient satisfaction regarding appointment scheduling and admissions.
  • Emergency Protocols: Participate in medical office emergency routines as needed.
  • Office Management: Maintain appropriate levels of administrative supplies and manage communication with referring physician offices.

Medical Records Duties:
Ensure the accuracy and completeness of health records, acting as a liaison between patients and healthcare providers while adhering to HIPAA regulations.

Technical Support Responsibilities:
Monitor modality schedules, greet and assist patients, and ensure cleanliness and organization in patient areas.

Qualifications
Applicants should possess at least 2 years of outstanding customer service experience, with strong interpersonal skills and the ability to thrive in a fast-paced environment. Familiarity with EMR/EHR systems and basic medical terminology is preferred. Bilingual candidates are encouraged to apply.

Join Us
At RAYUS Radiology, we are dedicated to providing exceptional clinical care and service. Become a part of our brilliant team and contribute to advancing radiology services.



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