Client Advisor
1 month ago
About Us:
Venus ET Fleur is a custom rose atelier that intersects the romantic tradition of sending flowers with stylish design. We specialize in lush, customizable arrangements which are everlasting roses that maintain freshness for over a year. Each personalized hand-delivery or shipment from Venus ET Fleur arrives opulently encased in a Parisian-inspired keepsake hatbox. The result is an elegant and thoroughly modern presentation that speaks to a discerning design aesthetic
About You:
Do you love helping others and have fun doing it? Do you have the experience of working for a luxury brand? Well... we're searching for a full time client advisor like you to join our team at Century City Mall. As a Client Advisor with Venus ET Fleur, we'll encourage you to take extra time to understand our customer's needs and provide an extraordinarily one of a kind, customer service experience. Essentially, you'll be helping us build strong relationships with our customers, while growing your career. At Venus ET Fleur we are committed to our team members, we want you to flourish We are looking for an experienced and responsible client advisors to join our team
Responsibilities: (including but not limited to):
- Basic understanding of sales principles and customer service practices
- Proficient in verbal and written English language
- Knowledge of customer and market dynamics and requirements
- Solid communication and interpersonal skills
- Ability to read, write, and effectively communicate with customers, peers, and management
- Telephone etiquette
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative independent of direct supervision
- Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders
- Customer service focus
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
- Available work rotating weekly schedule
- High school diploma or equivalent; college degree preferred
- Timeliness; reporting to work on time and available rotating retail schedule
- Ability to stand for long periods of time
- Attention to detail.
- Full open availability.
- Good communication skills
- Confident and outgoing
- At least 2-3 year of luxury retail experience
- This is considered a "key holder" position, you will be expected to open and close the store.
EEO Statement
We are committed to the excellence of our team and will continue to foster growth by treating our employees oh so well
It is the policy of Venus ET Fleur to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Venus ET Fleur will provide reasonable accommodations for qualified individuals with disabilities. Venus ET Fleur's programs are designed to comply with all applicable federal, state, and local laws, directives, and regulations, and cover all human resource actions including employment, compensation, benefits, training, education, promotions, and social/recreational programs. Venus ET Fleur's CEO and senior leadership team have the responsibility to monitor progress, reinforce policies, and hold the organization accountable to meet its objectives
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