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Client Advisor, Neiman Marcus

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Los Angeles, United States Bvlgari Full time

BVLGARI, a renowned Italian designer known for its luxury jewels and watches, is searching for a Client Advisor for its boutique at Neiman Marcus. The chosen individual will collaborate closely with the Store Director.

Overview:

The Client Advisor will embody the brand and curate a distinctive and unforgettable experience for our esteemed clientele. The role emphasizes generating sales opportunities, achieving store objectives, and delivering unparalleled service.

What you will do:

* Offer an exceptional and memorable service to all visitors, whether browsing, making a purchase, or seeking after-sales assistance, ensuring they leave a positive impression.
* Consistently drive store sales and meet profit targets by leveraging proactive sales initiatives monthly and annually.
* Master and execute the sales process from greeting to packaging, ensuring each client receives a unique shopping experience.
* Channel the essence of Italian warmth and hospitality during all client interactions.
* Understand clients' needs through empathetic listening and offer tailored advice.
* Foster relationships with existing clients while actively engaging new ones.
* Collaborate with management to identify community relationship-building opportunities and potential events to bolster brand loyalty and awareness.
* Handle after-sales services efficiently, including exchanges, returns, and repairs.
* Oversee daily store setups, strictly adhere to Visual Merchandising guidelines, and manage store breakdowns post-closure.

Your Profile

* Minimum of 3 years experience in luxury retail or with luxury products.
* Proven sales and negotiation acumen.
* Proficiency in a second language is an advantage.
* A keen eye for detail, combined with commendable organizational and prioritization skills.
* Flexibility to work during retail hours, including weekdays, weekends, evenings, and holidays.
* Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint) and a willingness to learn store operation applications like Beanstore, Salesforce, and SAP.

What we offer:

The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered.

Bulgari is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.