IT Support Specialist
2 months ago
Altman, Rogers & Co., Alaska's largest locally owned CPA firm, is searching for an IT Support Specialist to come on board and join
our Anchorage IT team. For over 30 years, Altman, Rogers & Co. has recruited the top talent to provide
exceptional audit, tax, and accounting services to our clients throughout the State of Alaska. A successful candidate will be able to install, modify, and make minor repairs to company computer hardware and software systems, and provide technical advice and support to system users. This position provides end users with their day-to-day technical duties and issues.
Roles and Responsibilities
Other duties may be assigned as necessary.
- Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises
- Loads appropriate software packages such as operating systems, networking components and office applications
- Provides telephone, in-person and online support to end users
- Provides updates, status and completion information to manager and/or users via voicemail, email or in-person communications
- Connects users to networks and provides initial training in facilities and applications
- Administers email and antivirus systems
- Ensures twice-daily back up of firm data
- Assists in research and procurement of computer accessories and supplies
- Associate's degree in Information Technology or related field
- Minimum two years relevant experience
- Minimum one year in a customer service capacity in related field
- Strong oral and written communication skills
- Strong customer services skills
- Has problem solving and analytical skills
- Obtains the necessary technical knowledge to successfully complete job functions
- Is thorough and has good time management skills
- Must be able to exercise discretion and confidentiality
- No direct supervisory responsibilities
- Reports to IT Director
Work Environment
Hours: Monday - Friday, 8:00am - 5:00pm
Equal Opportunity Employer
Altman, Rogers & Co. is an equal-opportunity employer. All applicants will be given equal consideration regarding of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If necessary reasonable accommodation will be provided.
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