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Technology Specialist

2 months ago

Lewes, United States Cape Henlopen School District Full time
Position Type:
Technology/Technology Specialist

Date Posted:
7/9/2024

Location:
To Be Determined

Closing Date:
07/20/2023 GENERAL INFORMATION:
Technology Specialist
Location: To be determined
Full-time, Permanent, 12 month position

SALARY: State and local salary based on education experience.

QUALIFICATIONS:
  1. Must have knowledge and experience with current Apple & PC operating systems, wireless networking and related hardware
  2. Experience with administration, configuration, installation, testing and deploying Apple & PC computers
  3. Experience with troubleshooting, analyzing, testing, and installing software upgrades
  4. Assist staff with preparing clear, complete and concise reports and records
  5. Associates degree or equivalent combination of training. Minimum of 5 years practical experience in a technology related field.
  6. Must be able to work in-person while performing basic job duties
DESCRIPTION:
  1. Support the technology in the classrooms that is critical to instruction- Smart technologies, projectors, iPads, Laptops, applications, etc.
  2. This position will work directly with teachers and staff in the buildings as part of a support team
  3. Team members will work out of regional areas to facilitate response time but will not be locked to any one building

JOB RESPONSIBILITIES:
Supporting Hardware (as applicable)
  1. Laptops
    • initial/ongoing configuration- knowing process
    • ongoing maintenance, verification of software updates and troubleshooting
  1. iPads
    • initial/ongoing configuration-knowing process
    • ongoing maintenance, verification of software updates and troubleshooting
  1. Smart Boards/ Panels and Bright Link Projectors
    • Installing/updating software
    • Running diagnostics software
    • Projector/Panel troubleshooting
  1. Printers/Copiers
    • Installing/updating software
    • ongoing support of network connectivity and verification of driver updates
  1. Wireless
    • Initial troubleshooting incidents
    • Document specific information on issues in ticket
  1. Other Building specific hardware
    • initial/ongoing configuration-knowing process
    • ongoing maintenance/software updates
    • Troubleshooting incidents

Software/Application testing and roll out
  1. Initial testing in conjunction with Systems operations team for compatibility
  2. Verifying deployment onto needed computers
Incident tickets
  1. Following process for ticket reporting and management in Incident IQ
  2. Initial response/contact to staff within 24-48 hours
  3. Documentation of tickets and resolutions
    • Maintaining information on current status/needs for resolution in ticket
    • Include resolution information when ticket is closed-how and when resolved
Asset Tracking
  1. Incident IQ data up to date for building-all technology hardware
  2. Entering data when needed for new equipment
  3. Documenting when equipment is decommissioned

Current employees must submit an internal application through Recruiting & Hiring by July 20, 2024. When applying online, you must:
1. Apply for the desired position.
2. Upload a letter of interest.
3. Submit your application. Your application is not submitted until you click the submit button and get verification.

The Cape Henlopen School District reserves the right to extend or shorten the application and/or interview period and to modify job requirements.
A satisfactory Criminal Background Check,TB test, and Child Protection Registry Check are required for all new employees.

The Cape Henlopen School District is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth and related medical conditions), national origin, citizenship or ancestry, age, disability, marital status, veteran status, genetic information, sexual orientation, or gender identity, against victims of domestic violence, sexual offenses, or stalking, or upon any other categories protected by federal, state, or local law. (El Distrito Escolar Cape Henlopen ofrece oportunidades iguales de empleo y sin discriminación de raza, color, credo, religión, género (incluyendo embarazo, parto y sus condiciones médicas), nacionalidad, ciudadania o ascendencia, edad, discapacidad, estado civil, servicio military(veterano), información genética, orientación sexual, o identidad de género, en contra de víctimas de violencia doméstica, ofensas sexuales, acecho, o bajo cualquier otra categoria protegida por la ley local, estatal, y federal.) Ned Gladfelter, Employee/Student Compliance Officer: OCR/Title IX/504 Office of Human Resources; LouAnn Hudson, Student 504 Compliance Officer, 1270 Kings Highway, Lewes, DE 19958.