Account Manager

3 weeks ago

Ohio City, United States Vesuvius Full time
Job Title: Account Manager

Location: Midwest, USA

Department: Commercial US/Canada

Reports To: Regional Sales Manager

Direct Reports: None

Dimensions of Position: The Account Manager is vital to the sustained success in sales, and market share growth, account management, and service-delivery.

Key Result Areas:

  • Respond to customer needs to maintain long term customer preference for company products
  • Identifies and distributes sales opportunities and leads for existing and new product programs and actively engages in selling the companies strategies to achieve successful close of new business.
  • Engage the Sales Engineers to ensure strategic selling/growth opportunities are properly supported.
  • Acts as liaison to coordinate the sharing of information between the customer and the company including marketing, sales, manufacturing, quality, finance, and the management teams.
  • Works with customers to support the delivery of new solutions to grow sales.
  • Provides commercial assistance regarding pricing, account maintenance, forecasting and quality.
  • Provides and coordinates technical resources regarding the application of products and solutions.
  • Answers inquiries and questions from customers related to ongoing use of products, maintenance requirements, operations, and other related information.
  • Provides reports on account, market and competitive activity
  • Respond swiftly and courteously to customer complaints or inquiries
  • Capture and document changes to customer information, including addresses and phone numbers, for future follow-up
  • Monitors account health including service-delivery, receivables, quality issues and competitive threats.
Qualifications: Bachelor’s Degree or related experience and outcomes in business to business sales, technical field desired. MBA preferred.

Experience: 3 to 5 years in direct, B2B sales. Knowledge of foundry processes, particularly casting processes, end user markets and technical requirements of the metal casting industry preferred, but not required.

Knowledge: Demonstrated working knowledge of industry, end user markets, foundry processes and technical specifications. Must possess strong selling and commercial service skills and be able to achieve long term sales and growth potential with multiple accounts and partnerships. Strong business acumen and the ability to work in, lead and support cross-functional teams.

Skills & Behavior:
  • Excellent verbal and written communication skills
  • Excellent computer skills
  • Self-motivated and project oriented including project management skills
  • Strong analytical skills
  • Safe work attitude
  • Simplify the Complex make a task, project, process, et al. easier to understand.
  • Emotional intelligence, self-awareness, self-regulation, motivation, empathy and social skills.
  • Initiative/Drive/Energy motivated and willing to get things done on your own, energy in our daily habits that help us stay upbeat and productive, always moving forward in motion.
  • Growth Mindset improving intelligence and ability to learn new skills, hard work, training and perseverance. Thriving on challenge and seeing failure as a springboard for growth and stretch to existing abilities.
  • Ownership/Commitment mindset involving holding oneself accountable for the success and quality of work produced, mentality of trust, respect and dependability.


Problem Solving & Complexity: Must be able to work with customers to develop the best strategies that will allow our solutions to increase customer profitability. Must develop strategies that support business growth and deliver results to expectations of the business. By partnering and leading by example, this position will be challenged to ensure an effective balance between customer needs, and the best available outcome for the company.

Vesuvius USA offers the opportunity to contribute to the success of a world class organization, a competitive salary, and generous benefits.

Vesuvius USA is an Equal Employment Opportunity/Affirmative Action employer that promotes work force diversity and hires without regard to race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, veteran status or other protected status

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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