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Helpdesk Support Representative

3 months ago

Grand Rapids, United States TEKsystems Full time

Job Type: Full-Time About Us: Client is a dynamic and innovative company dedicated to providing top-notch IT solutions. We pride ourselves on our commitment to customer satisfaction and our supportive work environment. Job Description: We are seeking a motivated and customer-oriented Helpdesk Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our clients, ensuring their IT issues are resolved promptly and efficiently. Key Responsibilities: Respond to customer inquiries and provide technical support via phone, email, and chat. Diagnose and troubleshoot hardware and software issues. Install, configure, and maintain computer systems and applications. Document and track customer issues and resolutions in the helpdesk system. Escalate complex issues to higher-level support teams as necessary. Provide training and guidance to customers on the use of IT systems and applications. Maintain up-to-date knowledge of company products and services. Qualifications: High school diploma or equivalent; a degree in IT or related field is a plus. Proven experience as a Helpdesk Support Specialist or in a similar role. Strong knowledge of computer systems, software, and networks. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Customer-focused with a friendly and professional demeanor. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Supportive and collaborative work environment. Flexible working hours. Very Professional Integrity Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.