Current jobs related to Analyst, Support Center - Grand Rapids - Meijer
-
Senior IT Service Center Analyst
2 weeks ago
Grand Rapids, United States Meijer Full timeAs a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education...
-
Senior IT Service Center Analyst
3 months ago
Grand Rapids, United States Meijer Full timeJob DescriptionAs a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave ...
-
Senior IT Service Center Analyst
3 months ago
Grand Rapids, United States Meijer Full timeAs a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave Paid education...
-
Behavior Analyst
2 months ago
Grand Rapids, United States Hope Network Behavioral Health Full timeThe Behavior Analyst (BCBA) is responsible for developing appropriate programs and behavior intervention plans as well as supervising their implementation. The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the child’s autism diagnosis. The Behavior...
-
Senior IT Service Center Analyst
4 days ago
Grand Rapids, United States Meijer Full timeAs a family company, we serve people andcommunities. When you work at Meijer, you’re provided with careerand community opportunities centered around leadership, personalgrowth and development. Consider joining our family – take care ofyour career and yourcommunity! MeijerRewardsWeeklypaySchedulingflexibilityPaidparental...
-
Senior IT Service Center Analyst
2 months ago
Grand Rapids, United States Meijer Full timeAs a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid...
-
Analyst, Support Center
2 months ago
Grand Rapids, United States Meijer Full timeAs a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave Paid education...
-
Analyst, Support Center
2 months ago
Grand Rapids, United States Meijer Full timeAs a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave Paid education...
-
Board Certified Behavioral Analyst
1 month ago
Grand Rapids, United States Hope Network Behavioral Health Full timeJob DescriptionJob DescriptionThe Board-Certified Behavioral Analyst (BCBA) is responsible for developing appropriate programs and behavior intervention plans as well as supervising their implementation. The Behavior Analyst develops comprehensive and focused treatment plans for children based on medical necessity for the remediation of the deficits of the...
-
Technical Support Analyst
3 months ago
Grand Rapids, United States US Signal Company LLC Full timeJob DescriptionJob DescriptionWhat we do:US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed...
-
Technical Support Analyst
1 week ago
Grand Rapids, Michigan, United States Head Start for Kent County Full timeJob OverviewTechnical Support AnalystKey Responsibilities:Deliver first and second-tier technical assistance to staff across the organization. Support team members and leadership with technology education and problem resolution. Oversee the inventory of technical devices and guarantee appropriate data storage and backup procedures. Contribute to the...
-
Autism Support Specialist
7 days ago
Grand Rapids, Michigan, United States TRAC Therapy Research Autism Center Full timeAbout the PositionAt TRAC Therapy Research Autism Center, we are seeking a dedicated and compassionate Behavior Therapist/Behavior Interventionist to join our team. As a key member of our staff, you will play a vital role in providing high-quality support to individuals with Autism Spectrum Disorder (ASD) and Brain Trauma Injuries...
-
Senior IT Service Center Lead
1 day ago
Grand Rapids, Michigan, United States Meijer Full timeAbout the Role:The IT Service Center is Meijer's internal IT and operational support team, providing 24/7/365 support to all Meijer current and former team members, contractors, and vendors. As a Senior IT Service Center Lead, you will be a key member of this team, responsible for leading and coaching IT Service Center analysts, acting as a point of contact...
-
Credit Analyst
1 week ago
Grand Rapids, United States Mercantile Bank Full timeJob DescriptionJob DescriptionStart your career in banking with us! Mercantile Bank is looking to hire full-time Credit Analysts to support our Commercial Lending teams in the following markets: Traverse City, Mount Pleasant, Lansing, Troy, Holland and Grand Rapids. Receive the best Commercial Training in the state and be part of a team that is on track to...
-
Credit Analyst
1 week ago
Grand Rapids, United States Mercantile Bank Full timeStart your career in banking with us! Mercantile Bank is looking to hire full-time Credit Analysts to support our Commercial Lending teams in the following markets: Traverse City, Mount Pleasant, Lansing, Troy, Holland and Grand Rapids. Receive the best Commercial Training in the state and be part of a team that is on track to become future leaders in...
-
Credit Analyst
1 week ago
Grand Rapids, United States Mercantile Bank Full timeStart your career in banking with us! Mercantile Bank is looking to hire full-time Credit Analysts to support our Commercial Lending teams in the following markets: Traverse City, Mount Pleasant, Lansing, Troy, Holland and Grand Rapids. Receive the b Credit Analyst, Analyst, Credit, Technology, Banking
-
Grand Rapids, United States Evolution Recruitment Solutions, USA Full timeOur client is a leading US insurance brokerage and they are looking for a Service Desk Analyst to join their expanding team. In this varied role you will provide support to all business units, team members and operational staff.You should have strong communication and technical skills, plus good functional knowledge of IT best practices. If you perform well,...
-
Grand Rapids, United States Evolution Recruitment Solutions, USA Full timeOur client is a leading US insurance brokerage and they are looking for a Service Desk Analyst to join their expanding team. In this varied role you will provide support to all business units, team members and operational staff.You should have strong communication and technical skills, plus good functional knowledge of IT best practices. If you perform well,...
-
Systems Analyst/Business Analyst
4 weeks ago
Grand Rapids, United States Initech Global Full timeJob DescriptionJob DescriptionWe are looking for an IT Systems Analyst/ Business Analyst for our client in Grand Rapids, Michigan.This is a 6-month contract with the possibility of an extension.***This is HYBRID role (Tuesday, Wednesday and Thursday on-site)***We are looking for a Systems Analyst/Business Analyst to help design and deliver products that...
-
Business Analyst II
2 weeks ago
Grand Rapids, United States Lake Michigan Credit Union Full timeThe Business Analyst role will be responsible for providing business analysis and support. In partnership with development teams, your mission is to create innovative technology solutions, quality software and provide expert support to business units Business Analyst, Business Operations, Analyst, Business, IT, Project Management, Technology, Banking
Analyst, Support Center
2 months ago
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community
Meijer Rewards
Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Please review the job profile below and apply today
Provides quality support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Provides first-level assistance for defined problems; escalates trouble tickets as necessary to higher level staff. Interacts frequently with customers; and must be effective in interpersonal communication and problem solving. Uses a high degree of patience and problem management techniques to solve problems. Follows through on resolution with users. Consults solution base to optimize problem resolution. Adheres to established standards in resolving problems. Tracks calls and enters solution data into solution base. Performs administrative functions for pagers, printers, and Helpdesk tools..
What You'll be Doing:
- Provides accurate and creative solutions to user problems of moderate nature to ensure user productivity.
- Enhances and develops quality support methods and communication skills through coaching feedback and other developmental approaches.
- Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Researches, resolves, and responds to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with standards.
- Escalates problems to appropriate individual based on established guidelines and procedures.
- Makes Add, Delete, and Modify changes to printer control tables and printer appliances.
- Makes Add, Delete, Modify changes to pager tables and controls the physical pager inventory.
- Makes Add, Delete, and Modify changes to Incident Ticket application tool and Helpdesk Processes document tool.
- Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
- Attends training sessions and possibly assists in training workshops.
- Participates in team projects that enhance the quality or efficiency of Helpdesk service.
- Assists in special product-related issues as needed.
- Develops business and technical writing skills.
- This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.
What You Bring with You (Qualifications):
- Bachelor’s or equivalent.
- Prefer experience in computer systems or IT support.
- Understanding of multi-platform environments.
- Excellent customer service and interpersonal skills; telephone etiquette.
- Ability to use customer service standards and follow guidelines, as well as to help others interpret policy.
- Thorough understanding of trouble ticket process.
- Excellent organizational skills.
- Strong oral and written communication skills (technical and non-technical).
- Demonstrated problem-solving skills.
- Ability to maintain a high level of client trust and confidence in the group’s knowledge of and concern for clients’ needs.
- Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.
- Broad range of application, network, and desktop knowledge is highly desirable.