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Client Support Representative

3 months ago

Minnetonka, United States Morrie's Auto Group Full time
Job Details

Job Location
Morries Auto Group - Minnetonka, MN

Job Category
Admin - Clerical

Description

About Us:
Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest. We have a comprehensive portfolio of OEM brands, and many stores across Minnesota, Wisconsin, and Michigan. As a leading auto retailer, we strive to be the preferred and trusted provider for our team members and customers, and we are committed to growing and training our career-oriented employees into management roles within the company.

Move Your Career Forward, apply now.

Roles & Responsibilities:
• Respond and follow up to new and current internet leads via phone, text and email.
• Answer all incoming phone calls generated from dealer websites and other sources of advertising.
• Communicate with all no-show appointments and reschedule.
• Schedule vehicle appraisal appointments.
• Make a high volume of calls each day.
• Communicate all appointment activity with manager and car buyers

What Morrie's Offers:
• Industry-leading 401(k) and Roth IRA programs with competitive company match
• Full medical, dental, and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance and identity protection
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans
• Clean, well-maintained, multi-million-dollar work environments
• Exciting opportunities for management advancement within the company
*Some benefits are offered to full-time employees only

What You Offer:
• Effective spoken and written communication skills
• Ability to follow procedures and use provided scripts
• Team player attitude
• Prompt and courteous
• Strong attention to detail
• Experience taking high volume calls in a fast paced, demanding environment
• Previous call center experience is a great asset
• Ability to quickly build rapport with prospects
• Ability to successfully handle up to 150 prospects each month and make over 100 calls a day
• Experience taking high volume calls in a fast paced, demanding environment
• Previous call center experience is a great asset
• Must be able to work flexible hours including evenings and Saturday's
• At least 1 year of customer service experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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