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Technical Support Representative
1 month ago
- Respond to customer inquiries via inbound/outbound calls, emails, casework, and chats. Identify, troubleshoot, document, and resolve customer inquiries based on the following topics:
- Hardware
- Software
- Wireless communications
- OTAP (Over-the-Air-Programming)
- Account management (billing)
- Upgrades
- Online orders
- Industry events
- Research and prepare escalations to second level support which includes Technical Analysts, Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership
- Review, manage and follow up on open issues as needed
- Ensure individual and team SLA's/KPI's are maintained and on track
- Collaborate on documentation creation needed for internal cross functional teams
- Project work that includes long and short term initiatives
- 1-2 yrs experience in a technical support environment, or other customer facing technology fields
- Demonstrated high quality written and verbal communication abilities
- Demonstrated proficiency with business software (e.g. MS Office, Salesforce CRM, eMail)
- Demonstrated customer focus, troubleshooting abilities, and creative problem solving
- Ability to work assigned shift hours
- Excellent written and verbal business communication abilities with demonstrated analytical and technical problem solving skills
- In this fast paced environment; work volume quickly fluctuates and a high degree of organization with focus on detail is critical to achieve success in the position
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Pay Equity-
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
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Hiring Range:
17.02-
21.3-
Bonus Eligible?
Yes-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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Trimble is proud to be an equal opportunity employer. We welcome and embrace ourcandidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contactAskPX@px.trimble.com
It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability.
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